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About the Role
The Community Manager has full on-site day-to-day responsibility for all property management activities, ensuring properties are well-maintained and fiscally stable, while providing residents a clean and pleasant living environment. This role involves leadership, budget management, property maintenance, leasing, financial reporting, resident relations, and asset control.
Responsibilities
- Manage, direct, train, and ensure the safety of all property staff.
- Assess critical situations, make sound business judgments, and respond effectively.
- Hire, train, conduct performance evaluations, recommend salary increases, and manage disciplinary actions for staff.
- Establish work schedules, assign staff duties, and approve time off requests.
- Train staff on safe operating procedures and report accidents/emergencies.
- Create and execute marketing campaigns for leasing, including property tours and lease agreement processing.
- Maintain knowledge of market conditions and adjust business models to remain competitive and compliant.
- Ensure residents meet eligibility requirements and address non-compliance issues.
- Assist in budget preparation and implementation, maintain accurate financial records, and manage vacancy reports.
- Supervise outside contractors, assess physical needs, negotiate contracts, and ensure timely work completion.
- Direct office and maintenance staff during move-in/move-out and agency inspections.
- Address resident issues, foster improvements, and maintain positive resident relations.
- Comply with all company accounting and operations directives, policies, and procedures.
- Continuously inspect property, identify deficiencies, and implement improvements.
- Obtain and maintain required certifications and licenses within the first year of employment.
- Perform other duties as assigned.
Requirements
- Two or more years of experience in multi-family residential property management.
- Experience with direct supervision of employees.
- Multi-family residential leasing experience required.
- Accredited Resident Manager or similar designation preferred.
- Accounting/Financial and Administrative background preferred.
- Tax Credit, Section 8 and/or Public housing experience preferred.
- High School Diploma or equivalent required.
- Two or more years of college preferred.
- Required certifications or licenses preferred, or the ability to obtain within one year.
- Professional appearance and ability to resolve conflicts professionally.
- Excellent organizational skills with attention to detail.
- Ability to keep accurate and legible financial records.
- Must possess a valid driver's license, acceptable driving record, and vehicle (exceptions may apply).
Skills
- Leadership
- Budget Management
- Property Maintenance
- Leasing
- Financial Reporting
- Resident Relations
- Conflict Resolution
- Organizational Skills
- Attention to Detail
- Financial Record Keeping
Location
- On-site
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- High School Diploma or equivalent
- Two or more years of college preferred
Salary/Compensations
- $25.00 per hour
Benefits
- Competitive wage
- Comprehensive benefit package (Medical, Dental, Vision, prescription)
- Generous paid time off
- 401(k) plan with company match
- Michaels Employee Scholarship Program for children
- Professional development opportunities
About the Company
- The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment.
- Michaels teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.
- Help make the world a better place in a team-oriented environment.
- Grow with our organization through various professional development opportunities.
- Collaborate and thrive in a company culture where all are welcome.
- Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.
Equal Opportunity
- Collaborate and thrive in a company culture where all are welcome