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About the Role

This position provides administrative support for outbound scheduling, working closely with Warehouse, Transportation, and Customer Service departments. The role involves preparing daily warehouse selection orders, handling paperwork for outgoing loads, and managing after-hours Customer Service duties. The ideal candidate is dependable, efficient, detail-oriented, and focused on building positive relationships to ensure accurate and timely workflow.

Responsibilities

Allocate, print, and separate orders.
Prepare daily selection labels and distribute assignments to Order Selectors.
Create and type bills of lading, cross dock sheets, backhauls and Wegmans load diagrams.
Prepare and print invoices.
Ensure proper paperwork is accounted for and complied correctly for outgoing loads.
Answer and return incoming phone calls and emails; answer incoming Customer Service calls after 4pm and email messages and notes to Customer Service for any required follow up.
Accommodate late order and/or after-hours processing when applicable, including same day ships.
Meet with transportation team, check voicemail and emails for special requests and note any changes to the Shift Supervisor.
Ensure that driver runs are correctly assembled and disburse paperwork and miscellaneous items to Delivery Drivers as requested.
Calculate Order Selectors’ productivity and error rates.
Track items that are out of stock and communicate stock level information as required.
Complete data entry tasks as assigned.
Build lasting customer relationships through positive communication and resolution of concerns.
Seamlessly handle numerous and varied daily tasks.
Perform additional job duties as required.

Requirements

Must be at least 18 years old.
Able to read and speak English.
Able to pass a pre-employment drug screening test.
Basic knowledge of Microsoft programs (Excel, Outlook, Word) and ability to apply that knowledge to daily tasks.
Ability to maintain a clean and safe work environment while performing daily tasks.
Organized, self-motivated and able to work with careful attention to detail.
Regularly use active listening and critical thinking skills to solve problems.
Ability to adapt, demonstrate flexibility and prioritize work.
Ability to communicate effectively and use teamwork to achieve goals.

Skills

Microsoft Excel
Microsoft Outlook
Microsoft Word
Data entry
Active listening
Critical thinking
Adaptability
Flexibility
Prioritization
Effective communication
Teamwork

Location

Syracuse, NY

Work Type

Full Time
Onsite

Experience Level

At least one year of administrative experience inclusive of data entry

Education Level

High school diploma or equivalent required

Salary/Compensations

$19.00 - $20.00 per hour

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Paid Time Off
Paid Holidays
401(k) with company match
Roth IRA with company match
Employee Assistance Program (EAP)
Employee Purchase Program

About the Company

River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States.
The River Valley family of companies includes River Valley Foods, Cavallaro Foods, and Empire Valley.
These companies distribute a wide range of specialty dry and frozen grocery items and consumable products out of warehouses in Syracuse, NY.

Equal Opportunity

River Valley Holdings is an Equal Opportunity Employer (EOE).