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About the Role
We are seeking a hands-on Universal Assistant Manager to support the Store Manager in leading daily operations, developing employees, and achieving store sales and productivity goals. This role supports both perishable and nonperishable departments, with a focus on inventory management, merchandising, customer service, staffing, and operational standards. The candidate must be willing to relocate to the Poconos area between mid-January and February 2027. The company will assist with eligible relocation and moving expenses.
Responsibilities
- Support the Store Manager in overseeing daily store and fulfillment operations.
- Help lead perishable and nonperishable departments, maintaining product quality, availability, rotation, and merchandising standards.
- Review sales, inventory, labor, and productivity reports and help develop action plans to improve performance.
- Assist with hiring, onboarding, training, and developing employees across departments.
- Coordinate daily assignments and employee schedules to meet business needs and labor cost goals.
- Monitor employee performance, provide coaching, conduct performance reviews for direct reports, and address policy violations consistently.
- Maintain a welcoming shopping environment and resolve customer concerns professionally.
- Oversee ordering, receiving, and inventory procedures to control expenses and reduce product losses.
- Ensure compliance with cash handling, reconciliation, and company asset protection procedures.
- Maintain store cleanliness, food safety, sanitation, and workplace safety standards; promptly address hazards and report accidents.
- Monitor equipment condition and coordinate preventive maintenance and repairs as needed.
- Support store promotions, merchandising initiatives, and company sales and service targets.
- Complete required reports, forms, and operational documentation accurately and on time.
- Provide hands-on coverage across departments as needed to support efficient store operations.
- Follow company policies and applicable health, safety, and labor requirements.
Requirements
- High school diploma or equivalent.
- At least 2 years of management experience.
- Willingness to relocate to the Poconos area between mid-January and February 2027.
- Availability to complete training at assigned NetCost Market locations before relocation.
- Strong leadership, organizational, interpersonal, and communication skills.
- Ability to interpret instructions, solve problems, and prioritize tasks in a fast-paced environment.
- Ability to remain calm, professional, and courteous under pressure.
- Fluency in English.
- Basic math skills and the ability to operate a cash register or POS system.
- Ability to lift and move items weighing up to 50 pounds.
- Ability to stand and walk for extended periods, including shifts of up to 10 hours.
- Availability to work 50–60 hours per week.
- Valid forklift certification or willingness to obtain it within 3 months of employment.
- ServSafe certification or willingness to obtain it within 3 months of employment.
- Must be at least 18 years old.
- Management experience in grocery retail or a supermarket environment.
- Experience overseeing both perishable and nonperishable departments.
- Experience with inventory control, merchandising, employee scheduling, and labor management.
- Knowledge of food service operations and food safety practices.
Skills
- Leadership
- Organization
- Interpersonal skills
- Communication skills
- Problem-solving
- Prioritization
- Customer service
- Inventory management
- Merchandising
- Staffing
- Operational standards
- Cash handling
- Food safety
- Workplace safety
- Equipment maintenance
- Sales
- Service
- Forklift operation
- Food service operations
Location
- Poconos area, Pennsylvania
- New York area (training)
- Philadelphia area (considered)
Work Type
- Full-time
Experience Level
- 2+ years management experience
- Management experience in grocery retail or supermarket environment (preferred)
Education Level
- High school diploma or equivalent
Benefits
- Assistance with eligible relocation and moving expenses