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About the Role
Pret is seeking passionate and hardworking individuals to join their team as Front of House Leaders. This role offers significant growth opportunities within the company, with many managers and support center staff starting on the shop floor.
Responsibilities
- Coach and mentor teams.
- Maintain high standards and spirits.
- Ensure teams and customers are happy.
- Roll up sleeves and assist with operational tasks during busy periods.
- Manage figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Requirements
- Be kind, honest and generous.
- Bring genuine warmth and authentic self to work.
- Share passion for exceptional customer service.
- Spread joy every day through small acts of kindness.
- Lead with purpose.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Operational management
- Financial analysis
- Team performance management
Location
- 35 - 37 Kings Road, London SW3 4NB GBR
Work Type
- Full Time
- 35 hours per week
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a global food and coffee company with over 750 shops in 20+ countries.
- They are proud makers of delicious food and organic coffee.
- Pret focuses on growing good things and provides opportunities for learning and development.
- They are committed to making a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- They encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the application process.