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About the Role
As a Kitchen Leader at Pret a Manger, you will ensure the consistent preparation of delicious food meeting high standards, while leading and inspiring your team to deliver excellence. You will act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. You will manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you will help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
Responsibilities
- Ensuring the consistent preparation of delicious food that meets our high standards
- Leading and inspiring your team to deliver excellence every day
- Acting as a role model, promoting Pret’s core values
- Maintaining a safe, clean, and compliant kitchen environment
- Managing stock counts
- Completing administrative tasks accurately
- Overseeing shift performance
- Resolving issues quickly
- Ensuring every customer enjoys a fresh and satisfying experience
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work every day
- Share our passion for exceptional customer service
- Spread joy every day
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
Skills
- Leadership
- Food preparation
- Team motivation
- Customer service
- Stock management
- Administrative tasks
- Problem-solving
- Communication
Location
- 35 - 37 Kings Road, London SW3 4NB GBR
Work Type
- Full Time
- 35 hours per week
Experience Level
- Managerial experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am
Benefits
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
- Opportunities for learning
- Fully funded professional qualifications
- Internal transfer opportunities
About the Company
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
- We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
- We are doing the right thing and growing fast.
- Our work is fast paced with lots of variety.
- We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Equal Opportunity
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.