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About the Role

Own the end-to-end customer experience in the UMO mobile app, from onboarding to everyday use of crypto and fiat features. Exercise product autonomy to understand customers, simplify the product, and ship high-impact consumer journeys.

Responsibilities

Build a deep understanding of customers, their needs, and their trust and behavior with crypto and fiat.
Design a coherent end-to-end experience in the app, from onboarding through everyday crypto use and upcoming fiat features.
Plan and run user research, interviews, and UX/usability testing, translating insights into product decisions.
Define key CX metrics, including onboarding conversion, activation, retention, and CSAT/NPS, and own their continuous improvement.
Work closely with Compliance and Risk teams to ensure user journeys meet regulatory requirements without unnecessary friction.
Partner with Design, Engineering, Operations, and Marketing to ship, measure, and iterate on core product features.
Model product management practices using modern AI tools (Cursor, Claude) to accelerate user research synthesis, spec definition, and journey mapping.

Requirements

4+ years of product management experience, including at least 2+ years in B2C fintech with a mobile-first product.
Hands-on experience with crypto products and a solid understanding of how crypto works, including wallets, custody, on-chain transactions, and retail crypto user needs.
Proven track record of measurable improvements to user experience and key product metrics, such as conversion, activation, or retention.
Practical experience planning and running user research, qualitative interviews, and UX/usability testing.
Strong data skills, including funnel optimization, cohort analysis, A/B testing, and event tracking.
Clear understanding of regulated onboarding frameworks and compliance boundaries within financial products.
Ability to manage delivery expectations and take complete end-to-end problem ownership.
Communicate openly, prioritize mutual team respect and knowledge sharing, and enforce a zero-tolerance policy for rudeness.
Fluent in spoken and written English for confident communication of product vision and alignment of global teams.

Skills

Product Management
B2C Fintech
Mobile-First Product
Crypto Products
Wallets
Custody
On-chain Transactions
User Research
UX Testing
Data Analysis
Funnel Optimization
Cohort Analysis
A/B Testing
Event Tracking
Regulated Onboarding
Compliance
Risk Management
AI Tools (Cursor, Claude)

Location

Lisbon
Dubai
Kyiv
Lviv
Remote

Work Type

Remote
Hybrid

Experience Level

4+ years of product management experience
2+ years in B2C fintech

Benefits

24 days of annual leave
Dedicated paid sick leave
Observance of Public Holidays
Two consecutive 4-day work weeks annually after first year
Top-of-the-line hardware
Home office stipend
Dedicated learning budget
Accelerated path toward executive-level leadership

About the Company

UMO is a stealth-mode FinTech venture aiming to evolve the way people experience money by building a unified, AI-powered, modern money platform across fiat, crypto, and investments.
The platform is designed to break down traditional barriers to money across access, assets, and experience.
Currently developing MVP and navigating licensing requirements.
Multidisciplinary team of 100+ people representing 20+ nationalities.
Headquarters in the UAE with offices in Portugal and Ukraine.
United behind a shared ambition and a relentless focus on serving customers.