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About the Role
As a Senior Program Ops Manager, you will work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. Our ambition is to significantly increase our penetration among Japanese consumers, and this role will be critical to make that happen.
Responsibilities
- Develop and execute strategies to grow the Airbnb Platform in Japan.
- Align functions operating in the country behind common objectives.
- Work with other teams on cross-border projects.
- Understand the needs of the Airbnb community and define levers to help them succeed.
- Develop strong relationships and deliver valuable guidance to help the community grow.
- Drive the agenda from analysis, strategy to execution, while operationalizing multiple programs simultaneously.
- Collaborate closely with cross-functional teams to align on program goals, requirements, and execution plans.
- Facilitate communication and coordination across teams to drive alignment and progress.
- Act as the point of contact for multiple cross-functional teams to get feedback and provide insights on key launches.
- Build analysis and frameworks to support country decisions.
- Own and support execution of the country’s origin guest growth plans.
- Own potential growth programs such as incentive programs, sponsorship programs, and events.
Requirements
- 8+ years experience in analytics, strategy, and project management.
- Experience in tech platform industries, the hospitality or online Travel Agency (OTA) industry is preferred.
- Demonstrated track record of successfully leading and delivering complex programs and initiatives with cross-functional teams in a fast-paced environment.
- Strong strategic thinking, analytical, and problem-solving skills with the ability to translate business goals into actionable plans and measurable outcomes.
- Strong bias for action and execution with an entrepreneurial perspective.
- Proven ability to thrive in a dynamic and ambiguous environment, adapt quickly to changing priorities, and drive results with a sense of urgency.
- Strong appetite for working with the Airbnb community.
- Ability to manage complex projects and multi-task with excellent organization skills.
- Pays attention to both details and macro-level outcomes.
- Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate effectively at all levels of the organization.
- Ability to thrive in a fast-paced, dynamic, and ever-changing startup environment.
- Resilient, learns from mistakes, and improves quickly.
- Ability to be proactive and handle uncertainty and ambiguity.
- Data-driven, can-do attitude, strategic thinker, and passion for new products and solutions.
- Comfortable with Excel and SQL.
- Strong verbal and written communication skills in English and Japanese.
- Availability to go to the local office 1-2 days per week required.
Skills
- Analytics
- Strategy
- Project Management
- Cross-functional collaboration
- Communication
- Stakeholder Management
- Problem-solving
- Organization
- Multitasking
- Excel
- SQL
Location
- Japan
Work Type
- Hybrid
Experience Level
- 8+ years
About the Company
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- Our Japan team is growing, and we want you to be part of it!
- Japan is a key market for Airbnb’s future growth and is currently receiving significant attention and resources to further accelerate its development as both a destination and origin market.
- The functional teams in Japan work closely together, alongside regional and central teams, to develop and execute a unified market strategy.
Equal Opportunity
- Airbnb is committed to working with the broadest talent pool possible.
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
- All qualified individuals are encouraged to apply.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
- If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.