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About the Role

Meier Supply is seeking a dedicated individual to join our team, contributing to an entrepreneurial, high-growth work environment. This role offers the opportunity to be a leader in a company known for excellent customer service and to become an employee-owner of an industry-leading organization. We emphasize work-life balance and a family-oriented culture.

Responsibilities

Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
Manage inbound phone orders and provide accurate product and pricing information.
Support e-commerce transactions, including online order entry and follow-up service.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Develop strong customer relationships and provide solutions that drive repeat business.
Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
Prepare quotes, process returns, and resolve customer issues professionally.
Apply suggestive selling techniques and up-sells to current and prospective customers.
Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
Perform inventory control and warranty administration duties.
Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
Arrange stock on shelves or racks in the sales area and keep merchandise in order.
Responsible for showroom merchandising and re-stocking product.

Requirements

Previous inside sales, counter sales, or customer service experience (HVAC/R or wholesale distribution preferred).
Strong communication skills—both in person and over the phone.
Ability to work in a fast-paced environment and manage multiple priorities.
Basic computer skills; experience with ERP/order entry systems and e-commerce platforms preferred.
Team-oriented, dependable, and customer-focused.
High school diploma or GED required.
Some college coursework is preferred.
Customer Focus
Communication
Collaboration and Teamwork
Problem-solving
Accountability and Dependability
Learning Orientation
Results Orientation
Integrity
Resilience
Prolonged periods of standing.
Lifting, carrying, and moving heavy objects.
Standing, walking, and bending for extended periods on a daily basis.
Ability to work on your feet for the duration of the day.
Ability to lift, pull, push and carry at least 50lbs.

Skills

Sales
Operations
Customer Service
E-commerce
HVAC/R Products
Inventory Control
Warranty Administration
Merchandising

Location

NY
Pennsylvania

Work Type

Full-time
Day shift
Rotating on-call schedule on weekends

Experience Level

Depending on experience

Education Level

High school diploma or GED
Some college coursework preferred

Salary/Compensations

$23-$25/hr.

Benefits

Competitive Pay includes base wages plus generous performance bonuses
Paid-Time-Off and Holiday Pay
Comprehensive Medical/Dental/Vision plans
Company-paid Life insurance
Disability benefits
Employee Stock Ownership Plan (ESOP)
401K Retirement plan
Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Parental leave
Profit sharing
Tuition reimbursement
Vision insurance

About the Company

Founded in 1957, Meier Supply is an employee-owned wholesale distribution business with a rich history and family culture.
With 20+ locations including a state-of-the-art distribution center, five distinct divisions, we provide service and support throughout the HVACR community in NY and Pennsylvania.
Our divisions include Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products, and we have partnered with the absolute best vendors and manufacturers in the industry.
Our roadmap for the future includes profitable growth and expansion in existing and new markets.
Working at Meier Supply is a unique opportunity to join a company where we walk the talk by truly valuing our employee owners and reward well throughout their careers with us.
Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners!