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About the Role
Optimize service sales processes using digital channels and enhance customer touchpoints by orchestrating remote sales team activities to deliver customer value and maximize revenue.
Responsibilities
- Design and drive remote sales team activities.
- Select target customers and product groups based on market characteristics and customer needs.
- Execute strategies to achieve set sales and growth targets.
- Visualize sales processes and design remote sales playbooks (cadence, templates, snippets, etc.).
- Collaborate with relevant departments to create necessary materials (packages, pricing, promotional materials, etc.).
- Plan and promote the introduction and utilization of CRM tools (Salesloft, Shareville, CPQ, Seismic, etc.), ensuring alignment with global standards.
- Implement key KPIs such as sales, conversion rates, and pipeline progress.
- Regularly review KPIs and formulate and execute improvement actions.
- Visualize results and progress, reporting regularly to superiors.
- Participate in projects for the introduction and establishment of remote sales.
- Support team onboarding and skill development through regular training and best practice sharing.
- Continuously improve workflows and sales processes to enhance the efficiency and results of overall service sales.
Requirements
- More than 3 years of experience in customer service or sales.
- Project experience in tool or process improvement.
- International project experience.
- People management experience (preferred).
Skills
- Healthcare industry knowledge
- Knowledge of products handled by customer service
- Project management skills (project planning and management)
- Communication skills (facilitation, documentation, negotiation)
- Change management skills
- CRM system knowledge
- Japanese: Business level (advanced) - able to effectively conduct business negotiations and discussions, use keigo correctly, and use kanji correctly.
- English: Business level (intermediate) - able to understand business content spoken by others and provide simple responses.
Location
- Remote
- Headquarters
Work Type
- Full-time
- Permanent
- Remote (with possibility of 3-5 days/month in office)
- Flextime
Experience Level
- 3+ years experience
- People management experience (preferred)
Salary/Compensations
- Determined based on experience and skills
Benefits
- Employment Insurance
- Workers' Compensation Insurance
- Employees Pension
- Health Insurance
- Benefit One
- Condolence money
- Pre-paid retirement/Defined contribution pension plan
- Group term life insurance
- Property savings system
- Welfare subsidy
- Breast cancer screening subsidy
- Company club activities
- Affiliated daycare center (within headquarters building)
About the Company
- Siemens Healthcare K.K.