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About the Role
The Restaurant General Manager (RGM) manages a Taco Bell restaurant, ensuring customer satisfaction and profit maximization within company policies. This role involves hands-on work, training employees, addressing customer needs, and modeling appropriate behaviors to foster a culture of recognition and achieve operational excellence.
Responsibilities
- Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others.
- Recruits and equips high-quality operators to deliver great customer experiences.
- Builds a healthy and robust bench of developed and capable Managers and Team Members.
- Leads performance management process for all employees in their restaurant.
- Leads by example as a culture champion, embodying Taco Bell HUNGRY principles.
- Leverages culture and people capability to fuel brand performance.
- Provides leadership and coaching, developing Managers and Team Members.
- Ensures complete and timely execution of corporate & local marketing programs.
- Ensures a safe working and customer experience environment by facilitating safe work behaviors.
- Controls day-to-day operations by scheduling labor and ordering food and supplies for restaurants with sales up to £2.0m and 500-800 daily transactions.
- Ensures local health and safety codes, and company safety and security policies are met.
- Drives customer-focused culture by resolving serious customer issues and training managers to meet or exceed service standards.
- Utilizes insights from customer programs to elevate customer experience and meet satisfaction targets.
- Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement solutions.
- Builds SMART action plans to resolve issues in their restaurant.
- Monitors restaurant Speed with Service (SWS) performance and coaches management teams to meet targets.
- Controls Profit & Loss by following cash control/security procedures, managing inventory, labor, and reviewing financial reports.
- Ensures maintenance of equipment, facility, and grounds using a Preventative Maintenance Plan.
- Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships.
- Ensures facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement.
- Analyzes sales, labor, inventory and controllables and coaches on corrective action to meet margin and sales growth targets.
- Works with management team to develop and deliver unit-specific Annual Operating Plans.
Requirements
- 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment, including Profit & Loss responsibility.
- Basic business math and accounting skills to manage Profit & Loss and strong analytical/decision-making skills.
- Strong interpersonal and conflict resolution skills.
- Good oral/written communication skills.
- Exceptional team-building capability.
- Basic personal computer literacy.
- Passion for providing excellence in execution of quality food, service, cleanliness, and speed standards.
- Demonstrated track record of workplace achievement in selection, coaching, and development of managerial employees.
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
Skills
- Leadership
- Coaching
- Conflict Resolution
- Team Building
- Analytical Skills
- Decision Making
- Communication Skills
- Customer Service
- Financial Management
- Inventory Management
- Labor Scheduling
- Problem Solving
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Manager
- Operational Management
Salary/Compensations
- Competitive pay
- Bonus potential
Benefits
- Competitive pay
- Bonus potential
- Commitment to promote from within
- Training and mentorship programs
- Reward and recognition culture
- Free meals
- Flexible schedules
- Vacation pay and additional Paid Time Off
- Pension Contribution
- Career advancement and professional development opportunities
- Mas Earth! Commitment to a sustainable future
About the Company
- Taco Bell was founded in 1962 and has grown into a global brand with over 8,200 restaurants worldwide, serving over 42 million fans weekly.
- Taco Bell is the largest Mexican-inspired quick service brand (QSR) globally and is part of Yum! Brands.
- The company focuses on using high-quality, sustainable ingredients and elevating restaurant technology.
- Taco Bell fosters an inclusive culture that celebrates bold self-expression, strives for a better future, and encourages fun.
- The company believes that where you work matters and prioritizes employee well-being.
- Taco Bell identifies as Cultural Rebels, passionate about their work and community connection.
Equal Opportunity
- Taco Bell is a proud equal opportunity employer committed to equity, inclusion, and belonging.
- The company does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
- Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.