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About the Role
As a Director of Operations at London Hilton On Park Lane, you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide strategic leadership across hotel operations by directing all day-to-day operational functions, ensuring exceptional commercial performance, guest satisfaction, operational excellence, and full compliance with Hilton and brand standards.
- Drive the hotel's operational and financial strategy, taking ownership of budgeting, forecasting, business planning, resource allocation, and performance delivery to achieve ambitious revenue, profit and market share objectives.
- Champion a culture of service excellence, analysing guest insights, market trends, and operational performance to shape and execute strategies that continually elevate the guest experience and strengthen the hotel's competitive position.
- Lead performance and productivity initiatives across the operation, identifying opportunities to improve efficiency, optimise resources, enhance profitability, and deliver sustainable business results.
- Oversee quality, risk and compliance programmes, ensuring rigorous operational standards, effective service recovery processes, and consistent achievement of guest satisfaction, quality assurance and brand metrics.
- Act as a key member of the Executive Committee, partnering with the Hotel Manager/General Manager to influence strategic direction, drive change initiatives, and deliver the hotel's long-term business objectives.
- Develop and inspire a high-performing leadership team, creating a culture of accountability, engagement and continuous development while building succession pipelines for future talent.
- Lead strategic stakeholder and commercial partnerships, managing relationships with owners, corporate partners, local businesses and third-party operators, including external restaurant partners, to drive operational excellence, brand alignment and commercial performance while representing the hotel and Hilton brand.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Location
- London
Work Type
- Full-time
Salary/Compensations
- Competitive pay – plus bonus.
Benefits
- Private healthcare plan
- life insurance
- Opportunities to grow your career with Hilton.
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty
- Generous holiday allowance – Enjoy 33 days' holiday including bank holidays
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
About the Company
- At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.