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About the Role
As a Reservation Manager, you will be responsible for overseeing all aspects of the reservation department, ensuring efficient operations and excellent guest service from the initial contact. You will lead your team, enhance service quality through training, and develop strategies for revenue growth and optimal booking occupancy.
Responsibilities
- Lead the reservation team and enhance service quality through regular training and feedback.
- Manage reservation processes and develop strategies for revenue increase and optimal booking occupancy.
- Analyze booking trends and market developments to adjust pricing and reservation strategies.
- Collaborate closely with Front Office, Sales, and Marketing to develop targeted cross-selling opportunities.
- Ensure professional reservation service and handle individual guest inquiries reliably.
Requirements
- Several years of experience in the hotel industry and reservations.
- Leadership experience with a good sense for team motivation and development.
- Analytical understanding and proficient use of booking and reservation systems.
- Clear communication skills with a strong focus on service and guest orientation.
- Very good German language skills (written and spoken) at C1 level or higher.
Skills
- Reservations Management
- Team Leadership
- Revenue Management
- Booking Systems
- Guest Relations
- Cross-selling
- Analytical Skills
- Communication Skills
- Service Orientation
Location
- Berlin
Work Type
- Full-time
Experience Level
- Management
- Several years of experience
Benefits
- Permanent employment contract
- Public transport ticket cost coverage (up to €58.00)
- Company health insurance (from the seventh month)
- Free parking
- Employee benefits through partners (benefits.me)
- Discounted employee rates and discounts in all b'mine hotels, WorldHotels, and BWH Hotels (also for family & friends)
- Trial overnight stay in all b'mine hotels during the onboarding phase
- E-bike/E-scooter leasing (Go for Green)
About the Company
- We live flat hierarchies.
- We foster a tolerant and sincere community.
- We value personality.