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About the Role
The Valet position is the first and last point of contact for our members and guests, responsible for creating positive, lasting impressions. This role assists with parking and driving transit vans to transport passengers onsite or to offsite locations, contributing to the Discovery Land Company experience.
Responsibilities
- Provide exceptional service and communication at all times with members, guests, and team members.
- Meet and greet all arriving/departing members and guests in a timely manner.
- Park and retrieve member, guest and customer vehicles or golf carts in specified areas efficiently and safely.
- Drive, pick up, or drop off members and VIP guests around the local area, including the airport.
- Perform drive and park assignments per department policies/procedures.
- Keep parking areas clean and orderly.
- Provide member assistance and information, such as giving directions, handling baggage, and assisting with wheelchairs.
- Ensure member and guest belongings are retrieved and delivered to the proper outlet.
- Maintain clean transportation shuttles and company vehicles.
- Check condition of transport vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment.
- Provide deliveries/pickups and run other errands as needed.
- Prepare and submit reports including number of passenger trips, ridership, hours worked, mileage, and fuel consumption.
- Comply with local and public traffic laws and highway safety rules and regulations.
- Follow written and verbal geographical directions.
- Operate light and heavy passenger vans and buses for transport.
- Monitor and maintain staff transportation schedules.
- Attend department meetings and trainings as necessary.
- Perform any additional duties as assigned.
Requirements
- Valid U.S. Driver’s license or International Equivalent.
- High School diploma, GED or equivalent.
- At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club.
- Prior valet attendant experience in a luxury club or private resort setting is preferred.
- Proficient in proper and safe driving of vehicles.
- Driving record that meets the Club’s insurance requirements.
- Able to sit and/or stand for extended periods and use vision, hearing, and hands/arms to drive multi-passenger vehicles.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and shifts greater than eight (8) hours.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including working indoors and outdoors in all weather conditions, standing, walking, and moving for periods greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Flexibility and ability to pivot to new projects and desire to work in a fast-paced environment.
Skills
- Exceptional service and communication
- Customer service
- Safe driving
- Vehicle maintenance checks
- Report preparation
- Traffic law compliance
- Geographical direction following
- Interpersonal skills
- Teamwork
- Calmness under pressure
- Flexibility
- Adaptability
Location
- Driftwood Golf & Ranch Club, Austin, Texas
Work Type
- Full-time
Experience Level
- 6 months guest-service experience
- Prior valet attendant experience preferred
Education Level
- High School diploma, GED or equivalent
Benefits
- Competitive Pay
- Employee Meals
- Referral Incentives
- Recognition Programs
- Professional development and upward mobility opportunities
- Work-Family Culture
About the Company
- Driftwood Golf & Ranch Club is an 800-acre private community in Texas featuring vineyards, a championship golf course, and natural landscapes. Located 25 minutes outside of Austin, it offers a luxurious, family-forward destination.
- Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. Their mission is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.