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About the Role
As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. You will serve as a trusted advisor and direct point of contact for the client, advocating for them internally.
Responsibilities
- Manage a book of Charles River IMS accounts.
- Ensure a high-touch engagement model with clients, including regular onsite visits, project status calls, and executive engagements.
- Develop relationships with senior client personnel to understand client strategy and CRD’s alignment.
- Maintain a strong understanding of Charles River IMS, including current functionality, offerings, and upgrades.
- Communicate and collaborate frequently with internal client account teams and business units.
- Establish long-term, strategic objectives for each client and measure success against account plan goals.
- Maintain awareness of market and industry trends relevant to CRD and the client base.
- Proactively ensure effective client issue resolution, project delivery, and response to information requests.
- Assist the internal Sales team in identifying and fostering revenue opportunities, including additional application modules, services, and training.
Requirements
- Ability to travel to client sites 20% – 40% per calendar year.
Skills
- Strong communication and presentation skills, including the ability to articulate and present issues, options, and resolutions verbally and in writing.
- Ability to foster strong relationships across client organizations, with senior managers and key decision makers.
- Strong analytical and problem-solving skills.
- Ability to multi-task and successfully manage simultaneous priorities.
- Proven organizational skills with attention to detail.
- Strong project management skills.
- Self-motivated with the ability to operate independently and as a member of a team.
Location
- Client sites
Work Type
- Onsite visits
- Travel
Experience Level
- Senior
Education Level
- BA/BS degree in Finance, Technology or relevant discipline
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
About the Company
- Institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
- We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
Equal Opportunity
- As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.