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About the Role
Sutton Council seeks a skilled Systems Training Specialist to lead the training initiative for a significant Adult Social Care systems rollout. This role is crucial for ensuring business readiness, fostering user adoption, and facilitating a smooth implementation by developing and executing a comprehensive training program.
Responsibilities
- Formulate and execute a comprehensive training strategy for Adult Social Care users.
- Perform training needs assessments to identify learning requirements.
- Develop detailed training plans aligned with project milestones and delivery goals.
- Support activities that promote business readiness and user adoption.
- Design engaging, user-centric training materials and documentation, including User Guides, Quick Reference Guides, Process Maps, Training Presentations, and Supporting Learning Resources.
- Ensure all materials accurately reflect Adult Social Care processes and Mosaic functionality.
- Design, implement, and manage a Google-based training microsite.
- Organize and upload training resources and documentation to the microsite.
- Create an accessible knowledge hub for end users.
- Ensure training materials are current and easily accessible.
- Conduct Mosaic system training for Adult Social Care staff and stakeholders.
- Lead workshops, system demonstrations, and training sessions.
- Offer post-training support and guidance to users.
- Evaluate training effectiveness and identify additional support needs.
- Collaborate closely with project teams, managers, and operational staff.
- Support organizational change and system adoption initiatives.
- Build and maintain positive relationships with key stakeholders.
- Provide regular updates on training progress and delivery.
Requirements
- Recent experience delivering Mosaic Adult Social Care training.
- Experience in developing and delivering systems training programmes.
- Proficiency in producing Training Plans, User Guides, Learning Materials, Process Documentation, and Reference Materials.
- Experience in building and maintaining Google Sites / Google Microsites.
- Strong understanding of Adult Social Care processes and workflows.
- Excellent presentation, facilitation, and communication skills.
- Experience in supporting system implementation, transformation, or change projects.
- Ability to translate technical system functionality into user-friendly training content.
- Experience working within Local Authority Adult Social Care services.
Skills
- Mosaic Adult Social Care training
- Systems training programme development and delivery
- Training Plans
- User Guides
- Learning Materials
- Process Documentation
- Reference Materials
- Google Sites / Google Microsites
- Adult Social Care processes and workflows
- Presentation skills
- Facilitation skills
- Communication skills
- System implementation support
- System transformation support
- Change project support
- Translating technical functionality into user-friendly content
Location
- St Nicholas Way, Sutton, SM1 1EA
Work Type
- Hybrid Working
- On-Site (1 Day Per Month Until Delivery Phase)
Experience Level
- 3 Month Contract
Salary/Compensations
- £450.00 per day (Umbrella)
Benefits
- Bi-Weekly Pay
- Opportunity to lead a key training workstream within a major Adult Social Care programme.
- Ownership of training strategy, material development, microsite creation, and delivery.
- Work within a collaborative project environment driving successful system adoption.
About the Company
- Sutton Council is undertaking a significant Adult Social Care systems initiative.