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About the Role
Ardonagh Specialty is dedicated to fostering skill development and knowledge within a passionate team that values its employees and celebrates diversity. Joining Ardonagh Specialty means becoming part of The Ardonagh Group, an innovative environment offering numerous growth opportunities across the wider group. This role could be an ideal fit if you are looking to join a thriving, energetic business with exciting plans.
Responsibilities
- Assist the COO in delivering standard operating model design, implementation, and embedding across Axiiem.
- Ensure excellent client and market service delivery and outcomes.
- Implement standard processes across all Axiiem products.
- Implement and issue appropriate reporting suites to key internal and external audiences.
- Implement and monitor KPIs.
- Ensure accurate data capture and implement QA processes.
- Ensure the delivery of all Coverholder reporting responsibilities within contractual timelines.
- Oversee Coverholder audits.
- Act as SME for all technology products, ensuring effective and thorough UAT and assisting in product rollouts.
- Oversee the service provided by ASL Central services and ensure appropriate engagement with IBA, Claims, Premium Processing, Compliance, and Legal Teams.
- Ensure reporting of KPIs and performance against SLAs.
- Provide line management to Axiiem Underwriting Assistants.
- Ensure Underwriting Assistants are deployed across the Axiiem book, managing workload and priorities.
- Implement standard end-to-end processes across all Axiiem products.
- Identify and address gaps in the training and development of Underwriting Assistants.
Requirements
- Experience working within the London Market Coverholder or Underwriting environment.
- Experience with end-to-end operational processes, including the use of Policy Admin Systems.
- Experience in designing and implementing process maps.
- Knowledge of Delegated Underwriting agreements.
- Line Manager experience.
- Ideally, awareness and experience of using Technology solutions alongside operational processes.
Skills
- Agility to manage multiple tasks
- Good written and verbal communication skills
- Initiative and ability to self-manage
Location
- London
Work Type
- Hybrid
- Full time
- Permanent
Salary/Compensations
- Competitive salary
Benefits
- Inclusive culture
- Apprenticeships
- Study support
- Participation in annual Spotlight Awards
- Community Trust
- Sports Teams
- Office socials and events
- Wellbeing programs
- Fantastic discounts across many big-name businesses
- Employer pension contribution of 10% (Employee provides 5%)
- Good work-life balance
- Flexibility to suit you
- Life Assurance at X4 of base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- Ardonagh Specialty provides more than just a workplace.
- We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
- Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group.
- We are proud of our innovative environment offering many opportunities for growth across the wider group.
- Employees regularly move between our united teams, and we encourage you to make your role your own.
- Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
- If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.
Equal Opportunity
- We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
- Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.