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About the Role

This role focuses on leveraging data and operational insights to enhance the participant experience and the efficiency of biosample logistics within a large-scale health research program. You will collaborate with various teams to analyze performance, troubleshoot issues, and provide data-driven recommendations for process improvement and operational efficiency.

Responsibilities

Partner with teams across Participant Support Operations, Clinical Operations, and Analytics to solve operational problems using data and evidence.
Develop trusted reporting and metrics.
Investigate issues across multiple systems.
Help teams move towards more proactive, data-informed performance management.
Analyze participant contact volumes, service performance, complaints, and backlogs, using forecasting and capacity planning to manage demand.
Identify trends and drivers within participant enquiries and complaints, translating findings into actionable recommendations.
Analyze the end-to-end biosample journey across operational, logistics, and laboratory systems, identifying delays, discrepancies, anomalies, and quality issues.
Use SQL and exploratory analysis to investigate data across multiple systems, reconstruct operational workflows, and identify root causes of issues.
Develop and maintain operational reporting, performance metrics, and monitoring across participant support and biosample operations.
Collaborate with Analytics Engineers, Data Scientists, and operational teams to improve data quality, traceability, and reporting capability.
Translate operational questions into structured analytical approaches.
Communicate findings clearly to both technical and non-technical stakeholders.
Help teams transition from manual and reactive reporting towards proactive performance management and data-informed decision-making.

Requirements

Strong SQL skills and experience working with relational databases and cloud data platforms such as Snowflake.
Experience analyzing complex operational data from multiple systems and investigating data quality issues, discrepancies, and operational risks.
Experience developing and maintaining reporting, dashboards, datasets, or other analytical products used by operational teams.
Understanding of operational performance analysis, potentially developed within healthcare, logistics, customer operations, participant services, research, or other complex operational environments.
Familiarity with data modeling concepts.
Experience collaborating with Analytics Engineering or Data Engineering teams.
Strong problem-solving skills, with the ability to investigate root causes and translate analysis into practical recommendations.
Ability to communicate complex analytical findings clearly.
Ability to build effective relationships with both operational and technical stakeholders.
Organized and adaptable approach.
Ability to manage competing priorities while maintaining a high level of accuracy and attention to data quality.
Knowledge of forecasting, capacity planning, performance measurement, or operational analytics methodologies is advantageous.
Understanding of statistical concepts and performance monitoring techniques, such as variation analysis or statistical process control, is beneficial.
Experience using Python or R for data manipulation, analysis, automation, or exploratory investigation is also beneficial.

Skills

SQL
Data Analysis
Operational Performance Analysis
Forecasting
Capacity Planning
Data Modeling
Problem-Solving
Communication
Relationship Building
Data Quality Management
Python
R

Location

Central London office in Holborn
Remote

Work Type

Remote
Hybrid

Experience Level

Mid-level

Salary/Compensations

From £53,000 annum basic salary

Benefits

Generous Pension Scheme – employer contributions of up to 12%
30 Days Holiday + Bank Holidays
Enhanced Parental Leave
Cycle to Work Scheme
Home & Tech Savings
£1,000 Employee Referral Bonus
Wellbeing Support – Access to Mental Health First Aiders, 24/7 online GP services, and Employee Assistance Programme
Flexible and remote working arrangements

About the Company

Our Future Health is a charity, supported by the UK Government, in partnership with charities and industry.
We work closely with the NHS and with public authorities across all nations and regions of the UK.
Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.
Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases.

Equal Opportunity

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process.
We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.
If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk.