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About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This is a role for people who love pace, want to work hard and play their part in delivering our transformation.
Responsibilities
- Deliver style advice and five-star service.
- Drive sales and grow market share in the style space.
- Help customers discover on-trend and fashionable products.
- Serve customers and sell the latest fashion items.
- Operate in a high-demand environment, getting stuck in, no matter how busy the day gets.
- Utilize digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
- Maintain high standards while balancing speed and accuracy, even when the pressure is on.
- Contribute to a positive store environment by supporting team members.
- Adapt to where needed and when needed, meeting challenges head-on.
Requirements
- Must be passionate and fashion-forward.
- Must be resilient and confident.
- Must be digitally confident.
- Must be a team player.
- Must be flexible and adaptable.
Skills
- Style advice
- Customer service
- Sales
- Digital tools utilization
- Adaptability
Location
- Onsite
Work Type
- Part-time
- Contract
Experience Level
- Entry-level
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- We are revolutionizing how we work and offering exciting opportunities.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- We are embarking on a business transformation and looking for people thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.