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About the Role
JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site, focusing on team leadership, system operations, compliance, client relations, performance management, vendor management, and emergency response.
Responsibilities
- Supervise, coordinate, and lead the site-based engineering team to deliver services per contractual SOW requirements.
- Conduct performance appraisals for direct reports and set clear individual objectives.
- Maintain minimum staffing levels and arrange shift coverage, including out-of-hours support.
- Promote a "Safety First" culture and ensure adherence to JLL Cardinal Rules of Safety.
- Deliver monthly toolbox talks and safety awareness programs.
- Operate all facility systems competently and efficiently, making improvement recommendations.
- Control all MEP assets and building systems operations in compliance with statutory regulations.
- Monitor CAFM systems within SLA/KPI requirements.
- Ensure technical and legislative updates are communicated and implemented by the engineering team.
- Conduct regular supervisory health and safety inspections and logbook audits.
- Handle critical incident reporting, near-miss documentation, and after-action reviews.
- Carry out site supervisory visits to ensure work quality meets required standards.
- Review RAMS, competencies, and permits sourced by the admin team.
- Serve as the primary contact for engineering matters with site teams.
- Attend and deliver weekly operations meetings professionally.
- Take ownership of client needs and maintain good customer communications.
- Build stable relationships through proactive engagement.
- Prepare information for monthly engineering reports.
- Ensure contract efficiently meets all SLA and KPI requirements.
- Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations.
- Ensure specialist vendor visits are properly prepared and approved by site management.
- Review technical quotes before submission for approval.
- Source quotes and organize works under Technical Manager threshold.
- Manage critical spares inventory, including stock registers and monthly audits.
- Participate in site escalation processes, including on-call emergency response.
- Work flexible schedules, including extended/non-standard hours.
- Serve as the first point of contact for helpdesk and allocation desk for resource/technical issues.
- Provide written incident reports and prepare the basis for remedial work quotes.
Requirements
- 5-10 years' field experience in facilities or construction management.
- Progression from technical/supervisory roles into project management.
- Track record in high-end commercial, corporate, or events environments.
- Experience executing work with minimal disruption to premium operations.
Skills
- Autonomous delivery capability in pressured environments
- Client-facing professionalism
- Discretion in high-profile commercial settings
- Ability to balance technical delivery with relationship management
- Understanding of sophisticated client expectations
Location
- Central London
Work Type
- Full-time
Experience Level
- 5-10 years
About the Company
- JLL is a leading professional services and investment management firm specializing in real estate.