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About the Role
OKA is seeking a part-time Interior Sales Advisor (20 hours) to join their Retail Team at their new concession in Fenwick Kingston. The role involves providing an enhanced retail experience through outstanding customer service and product knowledge.
Responsibilities
- Provide exceptional customer service to OKA customers.
- Offer advice and guidance on products to customers in person and via phone.
- Generate and maximize revenue to meet sales targets.
- Process EPOS transactions, payments, and associated paperwork accurately.
- Identify sales opportunities.
- Promote OKA In-Store Design Advisors and the Interior Design Service (IDS).
- Greet customers and offer assistance.
- Manage customer returns.
- Communicate care and maintenance instructions for customer purchases.
- Uphold presentation standards for store and back office areas.
Requirements
- Previous luxury retail experience, ideally within the furniture or homeware sectors.
- Passion for providing best-in-class customer service and building lasting customer relationships.
- Proven soft selling skills, including link-selling of complimentary products.
- Good organizational skills and the ability to prioritize.
- Flexible approach to working weekends, public holidays, and occasional travel.
- Target-driven.
- Keen interest and enthusiasm for beautiful interiors.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
Skills
- Customer service
- Sales
- EPOS transactions
- Communication
- Organizational skills
- Problem-solving
Location
- Fenwick Kingston
Work Type
- Part-time
- 20 hours
Experience Level
- Previous luxury retail experience
Benefits
- 33 days holiday (pro rata) with Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Company pension scheme
- Life assurance cover
- Free eye tests
- Cycle to work scheme
- Interest free travel loans
- Social events
- Online wellbeing centre
About the Company
- OKA creates a fun and nurturing environment where everyone feels valued and is able to thrive.
- OKA is a fast-paced and dynamic business.