Empfangsmitarbeiter (m/w/d) für den Tiervermittlungsschalter
Tierschutzverein für Berlin und Umgebung Corporation e. V. · BE, DE
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About the Role
As a Receptionist (m/f/d) at the animal shelter, you are the first point of contact at our reception desk. With your organizational skills and natural friendliness, you ensure a professional first impression.
Responsibilities
- Reception and consultation of visitors and interested parties for animals
- Administrative tasks, e.g., closing animal placement contracts, registration and deregistration with animal registers, contract closures after animal surrender
- Processing of email inquiries regarding placements and surrenders
- Handling, care, and forwarding of telephone calls
- Database maintenance of CRM programs and creation of animal statistics
- Cashier activities: acceptance and registration of payments, reconciliation and checking of cash balance, logging of cash list
- Registration and deregistration of protected shelter animals
- Acceptance of material donations and postal packages
Requirements
- You have a big heart for animals and animal welfare
- Commercial training or relevant professional experience in a comparable position
- Team player with high customer orientation and a strong service mentality
- You are sociable and enjoy working with people
- You have a confident and friendly demeanor
- You are a strong communicator, even with difficult animal surrenders
- Willingness to work on weekends
- Solid IT skills, including MS Office programs
Location
- Berlin
Work Type
- Full-time
- Part-time
Education Level
- Commercial training
Salary/Compensations
- €2,628 to €3,541 gross per month (for a full-time position with 40 hours per week)
Benefits
- Christmas and holiday bonus
- Sunday and public holiday surcharges
- Benefits in kind and health days as a supplement to annual leave
- Summer and Christmas parties
- Free parking
About the Company
- The Tierschutzverein für Berlin und Umgebung Corp. e.V. is one of the most experienced and largest animal welfare organizations in Germany, dedicated to the protection and welfare of animals since its founding in 1841.
- The Tierheim Berlin gGmbH cares for over 1,300 animals daily, including puppies, elderly cats, sick rabbits, and lonely parrots.
- Europe's largest animal shelter provides care for homeless animals in the capital 365 days a year.
- The organization promotes practical animal welfare in Berlin and the surrounding area and educates on animal welfare, environmental, and nature conservation.
- A significant part of this work involves caring for approximately 10,000 stray cats in Berlin.
- The association supports their feeding monthly with around 8,000 cans of cat food.
- The Tierschutzverein also sterilizes free-roaming parent animals, cares for, and rehomed the offspring.
- In 2024, 1,150 cats were sterilized in our veterinary practice.
- The close cooperation between the Tierschutzverein für Berlin and the Tierheim Berlin is reflected in their shared vision: a society where humans and animals live together respectfully, where all animals have the right to a free and species-appropriate life, and are recognized as individuals.