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About the Role
Huda Beauty is seeking a motivated Operations Executive to manage the end-to-end B2B order process, ensuring timely execution and providing excellent service. This role involves proactive issue management and collaboration with various departments and external partners. The position is an 18-month fixed-term contract.
Responsibilities
- Take end-to-end ownership of B2B orders in Microsoft Dynamics 365, ensuring accurate entry, validation, maintenance, and progression to delivery.
- Act as a key point of contact for customers and internal stakeholders regarding order queries, amendments, availability, ETAs, and delivery issues.
- Proactively manage orders with warehouse partners, monitoring progress, identifying delivery risks, and taking action to ensure timely shipments.
- Coordinate newness launches by requesting and validating customer POs, aligning orders with forecast allocation, and identifying potential gaps or risks.
- Provide accurate and timely stock, availability, and ETA reporting to retailers and the Commercial team, highlighting risks and required actions.
- Own the coordination of customer returns/RTVs from creation to closure, reconciling received quantities and following up on discrepancies.
- Lead investigations into order shortages, delivery discrepancies, and other operational issues, logging claims and communicating outcomes.
- Prepare commercial invoices and supporting documentation for export orders accurately and within required timelines.
- Own month-end order and phasing activities, providing updates to the Operations Manager and highlighting risks or exceptions.
- Monitor operational performance and recurring issues across the order lifecycle, identifying trends and improvement opportunities.
- Take ownership of agreed operational projects and process improvements, working independently to deliver actions.
- Maintain accurate operational records and reporting, ensuring clear communication across stakeholders.
- Build strong working relationships with internal and external stakeholders, demonstrating professionalism and a solutions-focused approach.
Requirements
- Strong communication and stakeholder management skills.
- Confidence to build effective relationships across customers and internal teams.
- Demonstrated ability to take ownership of tasks and workstreams from start to finish with minimal supervision.
- Strong organizational and time management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- High attention to detail and commitment to data accuracy, especially in Microsoft Dynamics 365 and operational reporting.
- Proactive approach to problem-solving, with the ability to use initiative, assess priorities, and make appropriate decisions.
- Ability to identify process gaps and suggest practical improvements.
- Ability to work collaboratively across Commercial, Supply Chain, Finance, and external warehouse partners.
- Previous experience in customer service, order management, supply chain, or operations is desirable.
Skills
- Microsoft Dynamics 365
- Order management
- Supply chain
- Customer service
- Stakeholder management
- Communication
- Organizational skills
- Time management
- Problem-solving
- Attention to detail
Location
- Hybrid
Work Type
- Fixed-term contract
- Hybrid
Benefits
- Private medical coverage
- Quarterly product gifting
- Monthly “Self-Love Day”
- Monthly coaching sessions with our in-house Success Coach
- Employee discounts on all Huda Beauty products
About the Company
- At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves!
- Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands.
- As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other.
- Something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Equal Opportunity
- Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.
- We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.
- If you need reasonable accommodations at any point in the application or interview process, please let us know.