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About the Role
We are seeking an experienced Global Payroll Manager to serve as the primary relationship manager for strategic multinational payroll clients, including leading private equity and alternative investment firms. This role involves global payroll coordination, stakeholder management, and payroll advisory support, acting as the main point of contact for clients and coordinating with CSC's network of local payroll specialists to ensure a seamless client experience across multiple jurisdictions. You will provide practical guidance, drive continuous improvement, and help clients navigate payroll challenges and regulatory developments. Success requires strong UK payroll expertise, excellent communication skills, and the ability to build trusted relationships.
Responsibilities
- Own and develop relationships with strategic global payroll clients, acting as a trusted point of contact for senior client stakeholders.
- Coordinate payroll delivery across multiple jurisdictions.
- Take ownership of client questions and issues through to resolution.
- Lead coordination between clients and CSC's global network of payroll specialists, ensuring clear ownership, communication and timely resolution of matters.
- Provide payroll advisory support and practical business guidance.
- Lead service review meetings, governance calls, and stakeholder engagement activities.
- Build strong relationships with local payroll teams and key client contacts.
- Identify risks, trends, regulatory developments, and process improvement opportunities.
- Support payroll implementations, transitions, and service enhancements.
- Drive continuous improvement initiatives to improve service quality and client satisfaction.
Requirements
- 5+ years' experience in global payroll, payroll operations, or payroll management.
- Strong UK payroll knowledge, including PAYE, National Insurance, statutory payments, year-end reporting, and workplace pension auto-enrolment requirements.
- Experience managing or overseeing multi-country payroll operations.
- Proven client-facing and stakeholder management experience.
- Strong problem-solving, communication, and relationship-building skills.
- Ability to coordinate activities across multiple countries and teams.
- Experience translating technical payroll matters into practical business advice.
- Proficiency with payroll systems and Microsoft Office applications.
- CIPP qualification or equivalent payroll certification.
- Experience working within a payroll outsourcing or managed services environment.
- Experience supporting multinational clients.
- Experience within financial services, asset management, or other regulated industries.
- Experience with payroll implementations, service transformations, or process improvement initiatives.
Skills
- UK payroll knowledge
- PAYE
- National Insurance
- Statutory payments
- Year-end reporting
- Workplace pension auto-enrolment
- Client-facing
- Stakeholder management
- Problem-solving
- Communication
- Relationship-building
- Coordination across countries and teams
- Translating technical payroll matters into business advice
- Payroll systems proficiency
- Microsoft Office proficiency
Location
- London
Work Type
- Full-Time
- Hybrid
Experience Level
- 5+ years' experience
Education Level
- CIPP qualification or equivalent payroll certification
Benefits
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Success Sharing
- Bonuses
- Commission plans
About the Company
- CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
- We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.
- We are the business behind business.®
- At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.
- We exceed expectations by adapting client ambitions and goals as our own.
- This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.
- It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
- CSC is committed to attracting, developing, and retaining talented people whose values align with ours.
- We empower our colleagues to bring the right solutions to market to meet client demand.
- That’s why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
Equal Opportunity
- CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
- We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
- We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
- Our commitment to accessibility reflects our broader dedication to diversity and belonging,