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About the Role
As Assistant Manager, you'll play a key role in the day-to-day running of The Pavilion, helping to create a pub that delivers great service, great food and great experiences every time.
Responsibilities
- Support the General Manager with the day-to-day running of the pub.
- Take ownership of shifts and confidently lead the team in the GM's absence.
- Lead, coach and develop the team, helping people perform at their best.
- Maintain consistently high standards across service, food, cleanliness and customer experience.
- Make sure the pub is ready to deliver during busy services, sporting events and key trading periods.
- Help drive sales and maximise opportunities across food, drinks, sport and events.
- Build strong relationships with customers and create an atmosphere that keeps people coming back.
- Ensure the team understands what's expected and delivers against our brand and operational standards.
- Support with stock, rotas, cash management and other day-to-day operational tasks.
- Work closely with the kitchen team to ensure great communication between front and back of house.
- Help maintain high standards of health & safety, licensing and compliance.
- Get involved in QPR home matchdays and other major sporting occasions, ensuring the team is prepared for increased trade.
- Bring fresh ideas and energy to help grow the business.
- Act as a positive role model and help create a team culture where people feel supported, valued and motivated.
Requirements
- Previous experience as an Assistant Manager, Supervisor, Team Leader or similar.
- Experience working in a busy pub, restaurant, bar or high-volume hospitality environment.
- Confident leading a team and taking ownership of a shift.
- Strong communication skills and knows how to get the best from people.
- Takes pride in delivering excellent customer service.
- Commercially aware and understands how great service can drive sales and repeat business.
- Can stay calm, organised and hands-on when the pub gets busy.
- Comfortable managing busy sporting occasions and large customer volumes.
- Good understanding of health & safety, licensing and operational standards.
- Works well with both front and back of house teams.
- Proactive, energetic and isn't afraid to get stuck in.
- Genuine passion for hospitality and creating great customer experiences.
- Wants to continue developing their career and progress with Greene King.
Skills
- Leadership
- Coaching
- Team Development
- Customer Service
- Sales Driving
- Stock Management
- Rota Management
- Cash Management
- Health & Safety
- Licensing Compliance
- Communication
Location
- Shepherds Bush
Work Type
- Full-time
Experience Level
- Assistant Manager
- Supervisor
- Team Leader
Salary/Compensations
- £31,000 - £37,500 + Bonus
Benefits
- Career development opportunities across Greene King
- Training and development at every level, including apprenticeships
- 33% employee discount and 15% discount for loved ones across Greene King brands
- 50% employee and 25% loved ones discount at Greene King Inns and hotels
- Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice
- Enhanced family-friendly maternity and paternity policies
- Menopause Friendly Employer
- Refer a Friend scheme – earn up to £1,500
- Wagestream – access to your pay as you earn
- Retail discounts, including up to 30% at Superdrug and Three Mobile
About the Company
- The Pavilion is a historic pub built in 1861, evolved over the years but maintaining its heart of great food, sport, and hospitality.
- It is a large, food-led pub with a fantastic location, a spacious conservatory, and a covered outdoor area.
- The pub is known for being a destination for live sport and hosts events and functions.
- Greene King aims to embed inclusion into every decision, creating a culture where everyone feels welcome, valued, and able to thrive.
Equal Opportunity
- We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.