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About the Role
As a Customer Assistant in Operations at M&S, you will be the backstage powerhouse of our stores, responsible for stock, deliveries, and vital behind-the-scenes work to ensure the shop floor remains full, clean, and ready for customers. This is a physically demanding, high-intensity role requiring speed, focus, and urgency.
Responsibilities
- Manage stock and deliveries.
- Perform behind-the-scenes work to keep the shop floor stocked and clean.
- Track deliveries and manage stock efficiently using digital tools.
- Adapt quickly to changing demands and tasks.
- Support colleagues across the store and work across functions.
Requirements
- Must be 18 years of age or older.
- Flexibility is vital, requiring the ability to work across the wider store as needed.
- Digitally confident, able to use digital tools to track deliveries and manage stock.
- Must be a team player, working across functions and supporting colleagues.
- Ability to adapt quickly to keep things moving.
Skills
- Stock management
- Delivery management
- Digital tools proficiency
- Adaptability
- Teamwork
- Urgency
- Accuracy
- Speed
- Focus
Location
- In-store
Work Type
- Full-time
- Operations
Experience Level
- Entry-level
Salary/Compensations
- £3.00 p/h unsocial premium for hours worked between 22:00-06:00
About the Company
- M&S is revolutionizing how it works and leading the industry into a greener, speedier, more inspiring digital era.
- M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.
- M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- M&S is embarking on a business transformation to introduce innovative, new experiences to the retail world.
- M&S is embracing digital tools to enhance the customer experience and remaining adaptable.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.