Customer Insights Manager | non-line manager | Strategic Planning and Execution Excellence Dept.,CXE at Boehringer Ingelheim | JP | Rezi

Customer Insights Manager | non-line manager | Strategic Planning and Execution Excellence Dept.,CXE at Boehringer Ingelheim

Customer Insights Manager | non-line manager | Strategic Planning and Execution Excellence Dept.,CXE

Boehringer Ingelheim · JP

1 months ago

Customer Insights Manager | non-line manager | Strategic Planning and Execution Excellence Dept.,CXE

Boehringer Ingelheim · JP

a month ago
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About the Role

Act as a key strategic business partner to the Therapeutic Area (TA). Responsible for building an insights-led, data-driven culture with the Forecasting and Business Analytics team to drive strategic decision-making and optimize market positioning, ultimately contributing to profitability and growth.

Responsibilities

  • Deliver high-quality, actionable insights to drive business decisions.
  • Engage with key stakeholders to understand business situations and needs.
  • Ensure all responsible market research complies with relevant legal and compliance rules.
  • Foster strong working relationships with key counterparts in TA, Medicine, MAHA, CXE, and L&C.
  • Ensure all relevant information is incorporated and integrated into analyses.
  • Ensure work done in responsible areas is optimized and aligned.
  • Discover and identify new and innovative techniques and methodologies to bring leading-edge innovation to the Strategic Planning & Execution Excellence department and strategy development.

Requirements

  • Ensure all tasks are carried out in accordance with applicable BI Standard Operating Procedures (SOPs), BI Code of Conduct, BI processes, and regulatory requirements.
  • Ensure all interactions and engagements are carried out with the highest ethical and professional standards.
  • Ensure all work is accomplished with quality and in accordance with BI values.
  • Comply with local and relevant international law, such as Data Protection Law of Japan / GDPR EU.

Skills

  • Market Research & Insights: Expertise in designing, executing, and interpreting quantitative and qualitative market research with proficiency in primary and secondary research methodologies.
  • Translate insights into actionable strategic recommendations.
  • Pharmaceutical Industry Knowledge (regulation, policy, and overall healthcare system).
  • Strategic Thinking & Business Acumen: Ability to connect insights to business strategy and tactical planning.
  • Stakeholder Engagement & Influence: Strong communication skills to influence multiple stakeholders.
  • Experience in cross-functional collaboration and ability to build trust and alignment.
  • Adaptability & Team Orientation: Flexible team player who thrives in dynamic environments and embraces change with a positive, collaborative mindset.
  • Project & Vendor Management: Competence in managing multiple research projects and external vendors.
  • Global & Inter-cultural Awareness: Enable effective collaboration across diverse teams.
  • Initiative & Drive: Proactive, open-minded, and motivating approach to work, consistently taking initiative to move projects forward and inspire others.
  • Self-management: Manages workload independently, adapts priorities, and delivers under pressure.
  • Excellent oral and written communication skills in both English and Japanese.

Experience Level

  • Strategic thinking and ability to establish strong working relationships with stakeholders to effectively work cross-functionally.

Education Level

  • Bachelor’s or master’s degree in Business, Economics, Finance or a related field.