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About the Role
As a Front Desk Agent at Hart Shoreditch Hotel, Curio Collection, you will ensure a seamless check-in and check-out process, delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide excellent guest service and create a safe and friendly environment for employees and guests.
- Promote goods and services.
- Assign rooms, register guests, and receive cash and credit payments.
- Act as a communicator between various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk support.
- Maintain full knowledge of hotel safety and emergency procedures.
- Maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
- Anticipate guest’s needs and fulfill requests in a courteous and helpful manner.
- Be fully conversant with the hotel's facilities, services, and special promotions to maximize hotel sales.
- Operate the hotel's property management system (OnQ PMS).
- Maximize room sales and upselling opportunities by being aware of hotel availability.
- Handle cash, cheque, credit card, and sales ledger transactions in accordance with hotel standards.
- Ensure the float handed over is checked and correct.
- Conclude all necessary end of shift balancing within the given timeframe.
- Ensure all messages/requests from or for guests are passed/actioned accurately and quickly.
- Possess sound knowledge of the local area regarding history, places of interest, and special events.
- Operate the hotel switchboard and handle all internal and external calls.
- Promote the brand loyalty programme to guests.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Act with Integrity and always do the right thing.
- Inspire others through Leadership.
- Believe that Teamwork drives the best outcomes.
- Possess a sense of Ownership and accountability.
- Focus on the Now, bringing urgency and discipline to every moment.
Skills
- Excellent guest service
- Communication
- Cash handling
- Credit card processing
- Property management system operation (OnQ PMS)
- Switchboard operation
- Local area knowledge
Location
- Shoreditch, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £28,683.20 per annum
Benefits
- Competitive pay
- Discounted hotel stays through Go Hilton travel programme
- 50% off food and beverage at participating outlets
- Employee Meal Allowance
- 28 days' holiday including bank holidays, increasing with service
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources
- Free counselling and support through Employee Assistance Programme (EAP)
- Crisis Concierge
- Career development opportunities
- Recommend a Friend Scheme
About the Company
- Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch.
- Hilton's Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences.
- Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
Equal Opportunity
- Not specified