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Rezi rewrites your resume against AUTO1 Group's job description. Free.
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About the Role
As a Customer Service Representative / Call Center Agent, you will be the first point of contact for customers, guiding them from order completion to vehicle handover. You will ensure a premium customer journey and make the car buying process a great experience.
Responsibilities
- Be the first point of contact and accompany customers from order completion to vehicle handover.
- Research the current status of orders in close cooperation with colleagues from other departments and ensure smooth delivery of vehicles.
- Maintain an overview of upcoming tasks at all times and set priorities within the team.
- Contribute to customers receiving their new car as quickly as possible.
Requirements
- First experiences in dialogue marketing / call center or in private customer support.
- Enjoy telephone customer contact and have a structured, reliable, and solution-oriented way of working.
- Team play and hands-on mentality characterize you.
- Bring a positive basic attitude and healthy commitment to achieving self-set goals.
- Fluent German language skills in speaking and writing.
- Familiarity with Google Workspace tools (Sheets, Gmail, Calendar etc.).
Skills
- Customer Service
- Call Center Operations
- Communication
- Problem-Solving
- Teamwork
- Google Workspace
Location
- Germany
Work Type
- Remote
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive salary
Benefits
- Up to 100% remote work within Germany (upon agreement)
- Modern IT equipment & IT support
- Individual training and coaching
- Discounts on well-known brands and on our entire vehicle inventory
- No dress code
About the Company
- Autohero is an innovative online shop for certified used cars and part of the AUTO1 Group, Europe's leading platform for the automotive trade.
- Our innovative platform enables customers to conveniently, safely, and transparently buy high-quality used cars online.
Equal Opportunity
- We live an open culture and disregard conventions such as formal address or a dress code.
- Every applicant is welcome; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other reasons for discrimination.
- For reasons of better readability, the simultaneous use of male, female, and diverse language forms is omitted.