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About the Role
We are looking for an On-Site Support Engineer to join our On-Site Tech Services team, providing dedicated Audio Visual and Network support to a prestigious client. This role offers a great opportunity for someone who thrives in a customer-facing environment and enjoys working across a variety of technologies.
Responsibilities
- Provide hands-on on-site technical support and troubleshooting
- Support Audio Visual equipment across meeting rooms and boardrooms
- Troubleshoot Wi-Fi infrastructure and connectivity issues
- Support desk, wall, floor and WAP ceiling network ports
- Carry out equipment room patching for access switches
- Support shared printers, room booking tablets and digital signage
- Complete daily checks, management and monitoring of on-site equipment
- Diagnose and resolve technical issues, working with off-site support teams where required
- Escalate incidents appropriately and assist with on-site diagnostics
- Log and triage tickets with third-party vendors
- Assist with the installation and support of network equipment at customer sites
- Maintain accurate documentation and deliver service within agreed timescales
Requirements
- Previous experience working as an on-site IT Engineer within a customer-facing environment
- Experience supporting and troubleshooting large-scale Wi-Fi infrastructure
- Experience supporting AV equipment within meeting rooms and boardrooms
- Knowledge and experience of ITIL practices and service management processes
- Strong troubleshooting and problem-solving skills
- A customer-focused approach with the ability to take ownership of technical issues
- Experience delivering executive-level or white-glove IT support
- Experience using ticketing platforms such as ServiceNow
- A basic understanding of network patching, Wi-Fi infrastructure and switch connectivity
- Experience working with third-party vendors and support partners
- Must meet required security vetting criteria, including BPSS and SC Clearance
Skills
- Audio Visual support
- Network support
- Wi-Fi infrastructure troubleshooting
- ITIL practices
- Service management processes
- Troubleshooting
- Problem-solving
- Customer service
Location
- On-site
Work Type
- On-site
- Full-time
About the Company
- Telefónica Tech is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees and +60 nationalities.
- We believe technology can extract value from data, ensure organizational resilience, and build a more sustainable future.
- We serve over 5.5 million customers daily in over 175 countries with a global ecosystem of market-leading partners.
- Our global business has strategic hubs in Spain, Brazil, the UK, and Germany.
- In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals assisting leading brands across public sector, financial services, insurance, retail, manufacturing, and commercial markets.
- We offer a unique combination of the best people, tech, and platforms to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
- Our values are open, trusted, and bold.
- We are a top Microsoft UK&I Service Provider with Azure Expert status for three consecutive years, and a Fastrack and Inner Circle Partner.
- We are an HPE Platinum Partner and received the HPE FY23 UK&I Solution Provider of the Year award.
- We are part of the Fortinet elite VIP program as one of only two Ultimate Partners in the UK.
- We are an AWS Advanced Solution provider and Managed Service Provider.
Equal Opportunity
- We believe inclusion is the bridge that empowers everyone to be their authentic selves.
- We celebrate and respect our differences because diversity drives innovation and makes us stronger.
- We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
- We are committed to equity, accessible hiring practices, and creating an inclusive culture.
- We encourage applications even if you don't match 100% of the job description but believe you would be a great fit.