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About the Role
We're on a mission to revolutionize the jewellery experience, starting with our people. Join a fast-moving, values-led team built on trust, ownership, and growth. You'll have the opportunity to bring ideas to life, make an impact, and grow alongside a supportive team.
Responsibilities
- Host every interaction with warmth, intention, presence, and authenticity, creating meaningful experiences.
- Build genuine connections with customers, offering advice and styling guidance with empathy and care.
- Create memorable and inspiring moments aligned with experiential retail pillars.
- Bring curiosity and creativity to inspire meaningful customer experiences.
- Radiate positivity and enthusiasm, uplifting customers and team members.
- Take ownership of each experience, noticing details and shaping moments that matter.
- Share product and material knowledge confidently with a self-led learning mindset.
- Act as a brand ambassador, championing values and driving loyalty through the CRM program.
- Collaborate with the team to ensure store success, living the mission and supporting one another.
Requirements
- A values champion and brand ambassador with a deep connection to the mission.
- A natural desire to lead with warmth, presence, and authenticity.
- Retail experience and a strong passion for people and customer experience.
- Genuine curiosity to notice small details and create meaningful moments.
- Ability to inspire through positivity and enthusiasm.
- Strong communication and collaboration skills.
- Adaptability and ability to respond effectively to change.
Skills
- Customer service
- Styling
- Communication
- Collaboration
- Adaptability
- Sales
Location
- London, in-store
Work Type
- In-store
- Retail
Experience Level
- Retail experience
Salary/Compensations
- £13.85 + commission
Benefits
- Commission
- See more on our benefits here.
About the Company
- Astrid & Miyu is a jewellery brand on a mission to revolutionize the jewellery experience.
- We are a fast-moving, values-led team built on trust, ownership, and growth.
- Our values are: Grow Together. Celebrate Each Other. Break All Boundaries.
- Our commitment to sustainability includes community work, caring for suppliers, and educating and supporting the team.