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About the Role
This role is responsible for the successful technical onboarding of new Managed Services customers across Australia, combining hands-on systems administration, infrastructure engineering, documentation, technical discovery, and customer engagement.
Responsibilities
- Travel nationally to customer sites to onboard new Managed Services customers and assess their IT environments.
- Perform technical discovery across servers, endpoints, networks, Microsoft 365, Entra ID, Active Directory, security and backup platforms.
- Deploy, configure and validate monitoring, management and security tools, ensuring customers are fully operational and support-ready.
- Administer and support Windows Server environments, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, VMware and Hyper-V platforms.
- Deliver infrastructure upgrades, migrations, backup solutions and disaster recovery initiatives.
- Identify, troubleshoot and resolve complex technical issues and risks before customers transition to Business-as-Usual (BAU) support.
- Document customer environments, create network and infrastructure diagrams, and provide clear technical recommendations and handovers.
- Collaborate with Transition Managers, Service Desk, Systems, Network and Security teams to deliver onboarding projects on time.
- Build strong customer relationships, communicate technical concepts clearly, and provide a seamless onboarding experience from discovery through to transition.
Requirements
- 3+ years’ experience in Systems Administration, Infrastructure Engineering or a Managed Services (MSP) environment.
- Strong hands-on experience with Microsoft Windows Server, Microsoft 365, Active Directory and Entra ID.
- Solid networking knowledge across DNS, DHCP, TCP/IP and VLANs.
- Experience supporting and troubleshooting complex infrastructure environments.
- Exposure to VMware, Hyper-V, endpoint management and remote monitoring and management (RMM) platforms.
- Strong documentation, problem-solving and technical troubleshooting skills.
- Excellent communication skills, with the ability to engage effectively with customers and stakeholders.
- A current Australian Driver’s Licence and the ability to travel regularly across Australia.
- A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Skills
- Systems Administration
- Infrastructure Engineering
- Managed Services (MSP)
- Microsoft Windows Server
- Microsoft 365
- Active Directory
- Entra ID
- DNS
- DHCP
- TCP/IP
- VLANs
- VMware
- Hyper-V
- Endpoint management
- Remote monitoring and management (RMM)
- Documentation
- Problem-solving
- Technical troubleshooting
- Communication
Location
- New South Wales
- Australia
Work Type
- Customer Onboarding
- Transitions
Experience Level
- 3+ years
Benefits
- Extensive training and development opportunities
- Extensive discounts and benefits
- Choice of IT equipment
- Access to cost-price tech for personal needs
- Fun team events
About the Company
- Centorrino Technologies (CT) is a community that goes beyond expectations, recognized as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68.
- CT is on a mission to redefine the customer experience.
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- CT is a hub of inspiration and creativity where employees love to work.
Equal Opportunity
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.