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About the Role

CDW is seeking a commercially minded Supplier Manager to support the growth of its Services business. This strategic role involves developing and managing relationships with key technology, managed services, and professional services suppliers to maximize value, performance, and long-term partnership success. You will work closely with internal stakeholders and supplier partners to ensure they deliver against expectations, drive governance and performance improvements, manage commercial discussions, and help shape supplier strategy.

Responsibilities

Own and develop relationships with a portfolio of strategic technology, managed services and professional services suppliers.
Lead supplier governance activities including Quarterly Business Reviews (QBRs), service reviews, performance discussions and executive governance meetings.
Monitor and improve supplier performance against agreed KPIs, SLAs and contractual commitments.
Drive value realisation initiatives, ensuring CDW maximises both commercial and operational benefits from supplier partnerships.
Proactively identify risks, service issues and improvement opportunities within the supplier landscape.
Act as the primary escalation point for supplier performance, service delivery and relationship concerns.
Support supplier strategy development, supplier segmentation and long-term relationship planning.
Partner with stakeholders across Services, Procurement, Sales, Finance and Operations to align supplier capabilities with business objectives.
Lead commercial discussions including contract renewals, supplier negotiations, performance improvement plans and service optimisation initiatives.
Build strong relationships with both internal stakeholders and supplier leadership teams.
Develop governance frameworks, scorecards, reporting and performance metrics to improve supplier visibility and accountability.
Support supplier onboarding, transitions and ongoing service delivery management.

Requirements

Previous experience in a Supplier Manager, Supplier Relationship Manager, Vendor Manager, Supplier Engagement Manager or similar strategic supplier-focused role.
Proven experience managing technology, managed services, professional services, outsourcing or cloud service providers.
Strong understanding of Supplier Relationship Management (SRM) principles and supplier governance best practice.
Experience leading QBRs, service reviews, governance forums and performance management programmes.
Demonstrated success managing suppliers against KPIs, SLAs, contractual obligations and business outcomes.
Strong commercial acumen, with experience negotiating contracts, renewals and supplier improvements whilst driving measurable value.
Experience influencing senior stakeholders and building trusted relationships both internally and externally.
Ability to challenge constructively, manage escalations and drive resolution of commercial or operational issues.
Strong analytical skills with the ability to interpret supplier performance data and identify opportunities for improvement.
Experience working with suppliers across areas such as managed services, professional services, cybersecurity, cloud, infrastructure, data centre, modern workplace or wider technology services environments.
Understanding of supplier risk management, operational resilience, business continuity and service continuity planning.
Ability to operate proactively and strategically, focusing on long-term partnership development rather than day-to-day supplier administration alone.
Experience within a technology, IT services, MSP, reseller, vendor or wider channel environment would be highly advantageous.

Skills

Supplier Relationship Management (SRM)
Supplier governance
Performance management
Commercial negotiation
Stakeholder management
Risk management
Analytical skills

About the Company

CDW is a Fortune 500 technology solutions provider that helps organizations achieve what’s possible through technology.
CDW acts as one—building trust, speaking candidly, and working together to achieve more.
CDW plays to win—focusing on what matters most and delivering for customers.
CDW thinks forward—staying curious, moving fast, and continuously learning.
CDW believes meaningful work happens when people feel supported, heard, and empowered to contribute.
CDW coworkers work together to solve complex challenges and deliver real impact for customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
CDW fosters a collaborative environment where work matters, growth is supported, and contributions shape what’s next.
CDW is committed to being an AI-fluent organization, encouraging leaders to model curiosity, responsible AI adoption, and continuous learning.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
CDW welcomes thoughtful use of AI to expand perspective and elevate storytelling, while ensuring applications remain rooted in the candidate's background, judgment, and voice.

Equal Opportunity

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.