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About the Role
The Advance Planning Funeral Director is responsible for serving client families by making pre-need arrangements, focusing on community engagement and advance-planning services. This role generates revenue and acts as the primary contact for families, providing exemplary personalized service across multiple communities.
Responsibilities
- Hold self-accountable for prospecting a minimum of 1-2 hours each day
- Obtain referrals from families served by the location
- Network and build community and civic relationships
- Explain and present presentations to families served and referred families
- Maintain and track activity levels to ensure productivity
- Respond to client inquiries in a timely, respectful, sensitive and professional manner
- Connect with families through listening, honest communication and genuine concern
- Develop an understanding of each family’s unique needs and offer solutions that provide value
- Stay in touch with families to ensure satisfaction
- Prepare for all appointments and perform all procedures with professionalism and attention to detail
- Follow through on all customer problems and requests
- Build trust-based relationships to earn the right to ask for referrals
- Earn the right to gain referrals by educating families on the benefits of pre-planning
- Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborate and team with funeral directors, location managers, and other staff to provide seamless, high-quality service
- Thoroughly review previous services and contacts with families to prepare to support current needs and/or sales
- Share family concerns with the rest of the SCI team
Requirements
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and/or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Skills
- Community engagement
- Advance-planning services
- Sales
- Customer service
- Presentation skills
- Empathy
- Respect
- Computer proficiency
Location
- US-NY - Port Jefferson Station
Work Type
- Full-time
Experience Level
- 1-2 years of customer service or sales industry experience preferred
Education Level
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience
Salary/Compensations
- $40,000 - $100,000 annualized targeted first year earnings
- Hourly rate of $18.00 as part of the total compensation structure
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts (health care and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
About the Company
- Our associates celebrate lives. We celebrate our associates.