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About the Role

Roswell Park Comprehensive Cancer Center is seeking a Technical Support Specialist to provide hands-on technology support across our campus. This role is crucial for ensuring the smooth and efficient operation of computers, devices, applications, and technology systems used by employees, clinicians, and researchers, directly impacting patient care and research.

Responsibilities

Provide technical support for desktops, laptops, mobile devices, software applications, and peripheral equipment.
Install, configure, troubleshoot, and maintain Windows, macOS, and iOS devices.
Support printers, scanners, barcode scanners, webcams, headsets, and other technology tools.
Diagnose and resolve hardware, software, operating system, and application issues.
Respond to service requests and incidents with exceptional customer service and clear communication.
Coordinate technology installations, upgrades, and deployments to minimize end-user disruption.
Support technology projects from planning through implementation.
Provide one-on-one technical assistance and training to employees.
Document issues, solutions, and project updates through established IT service management processes.
Collaborate with networking, cybersecurity, telecommunications, infrastructure, and application support teams.
Assist with testing and evaluating new hardware, software, and technology solutions.
Identify opportunities to improve technology performance and recommend equipment upgrades.
Serve as a hands-on technology resource during implementations, transitions, and system rollouts.
Participate in an on-call rotation for critical technology support.

Requirements

Customer-focused technology professional who enjoys troubleshooting, learning new systems, and helping others succeed.
Experience supporting desktop, laptop, and mobile device environments.
Strong knowledge of Windows, macOS, and mobile operating systems.
Experience troubleshooting hardware, software, and peripheral devices.
Excellent problem-solving and critical-thinking skills.
Strong customer service and communication abilities.
Ability to explain technical concepts to users with varying levels of technical knowledge.
Experience managing multiple priorities in a fast-paced environment.
Team-oriented mindset and willingness to collaborate across technical disciplines.
Ability to stay calm and resourceful when solving complex technical issues.
Takes ownership of problems and follows them through to resolution.
Curious about emerging technologies and eager to continue learning.
Thrives in environments where no two days are exactly the same.

Skills

Desktop support
Systems support
Windows
macOS
iOS
Mobile device support
Hardware troubleshooting
Software troubleshooting
Peripheral device support
Problem-solving
Critical-thinking
Customer service
Communication
Technical documentation
IT service management

Location

Campus

Work Type

Full time

Experience Level

1 year of full-time experience in Desktop/Systems support (with Bachelor's degree)
3 years of full-time experience in Desktop/Systems support (with Associate's degree)
5 years of full-time experience in Desktop/Systems support (with High School diploma)

Education Level

Bachelor’s degree in Computer Science, Management/Computer Information Systems, Cybersecurity, or a related field
Associate’s degree in Computer Science, Management/Computer Information Systems, Cybersecurity, or a related field
High School diploma or High School Equivalency diploma

Salary/Compensations

$74,770

Benefits

Full comprehensive benefits package

About the Company

Roswell Park Comprehensive Cancer Center is dedicated to eliminating cancer's grip on humanity through patient care, research, prevention, and education.
Technology is essential to supporting our mission.
We offer meaningful work that directly supports clinicians, researchers, and patients.
Exposure to a wide range of technologies in a complex healthcare and research environment.
Opportunities to work on impactful technology projects and initiatives.
Collaboration with skilled professionals across multiple IT disciplines.
Ongoing learning, professional development, and career growth opportunities.
A supportive culture that values innovation, teamwork, and continuous improvement.
Contribute to an organization making a difference in the fight against cancer.
We are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect.
We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Equal Opportunity

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities.