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About the Role
Community Health Workers (CHW)s, working as members of health care teams, empower "rising risk" patients and their caregivers to improve health and well-being through the delivery of culturally sensitive, peer-based education and support. CHWs report to CBO Supervisors and their day-to-day work is monitored and supported by CCHN Program Leaders. They work as part of health care teams to deliver health education to patients utilizing agreed upon materials and protocols and connect patients to health and social services available at the hospital and/or in the community. This position reports to the Director of Smith NORC Senior Services and New York Presbyterian (NYP) Program Manager.
Responsibilities
- Enrolls and manages caseload of patients who meet rising risk program criteria
- Helps patients enroll onto/navigate patient portal
- Conducts in-person visits, providing education and support, including environmental assessment and medication reconciliation
- Delivers practice-based education and support
- Helps patients set and achieve program goals
- Supports patients to navigate the health care system
- Connects patients to social resources based on identified needs
- Conducts at least 2 home visits and provides appointment accompaniment as needed
- Completes required documentation associated with assessments and educational sessions
- Submits all required documentation by designated deadline
- Facilitates at least one social service connection per patient
- Collaborates with other hospital team members to improve patient outcomes
- Participates in outreach, planning and execution of special events
- Facilitates at least 2 community-based workshops per year
Requirements
- 2+ years of CHW or comparable community-based experience
- Experience facilitating workshops and providing one-on-one health support
- Comfortable conducting home visits
- Strong interpersonal skills demonstrating empathy and support
- Willingness to visit with families in hospital and in the community
- Strong written and verbal communication skills
- Solid Microsoft Office experience
- Bilingual required: English/Cantonese or English/Spanish or English/French Creole or English/Other
Skills
- Interpersonal skills
- Empathy
- Support
- Written communication
- Verbal communication
- Microsoft Office
Location
- New York City
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $30.22 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 15 vacation days
- 12 sick days
- 3 personal days
- 12 paid agency-wide holidays
About the Company
- Hamilton-Madison House is an Equal Opportunity Employer.
Equal Opportunity
- Hamilton-Madison House is an Equal Opportunity Employer.