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About the Role
Oversee and maintain the successful operation of a community residence serving individuals with severe mental illness. Act as a positive role model and ensure the well-being of residents.
Responsibilities
- Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns.
- Be available during assigned shifts to address emergent needs, offer triage and support.
- Ensure 24/7 coverage of the community residence.
- Act in the capacity of a Residential Manager in their absence.
- Verify successful operations of the program.
- Handle crisis situations, deploy resources, and communicate effectively.
- Maintain COVID protocols.
- Provide training, direction, and supervision to Residential Counselors.
- Maintain own training compliance.
- Coordinate all services for individuals, including linkages to day treatment, therapy, medical, psychiatric, and financial services.
- Prepare for OMH/OMIG/Internal Management Audits.
- Conduct regular self-audits of records.
- Oversee and implement agency medication protocols.
- Monitor individuals' awareness and adherence to their prescribed medication regimen.
- Ensure OMH Medication protocols are followed by staff.
- Participate in mandatory staff meetings.
- Maintain minutes of staff meetings and a sign-in sheet.
- Attend monthly Managers’ meetings and present on Program updates.
- Develop specific Individual Service Plans and conduct reviews every 90 days.
- Maintain active target dates on the service plan.
- Coordinate the implementation of Restorative Service Goals.
- Participate in bi-annual Utilization Management Reviews.
- Ensure completion of Recovery self-assessments and other billing components.
- Complete/oversee ABC sheets and other behavioral tracking mechanisms.
- Ensure Behavior Plans are successfully implemented.
- Maintain records and submit according to program due dates.
- Utilize Precision Care for all documentation.
- Run monthly reports on progress notes.
- Identify areas of concern and share findings with the Residential Manager.
- Assist in managing staff schedules, required trainings, and staff onboarding.
- Review/approve own timecard.
- Participate in the admission/discharge process.
- Represent the agency to other service providers and community groups.
- Assist in overseeing cooking needs with healthy menu planning, food shopping/ordering, and meal preparation.
- Review the weekly menu and make any needed changes.
- Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts.
- Maintain documentation of annual/bi-annual medical appointments.
- Conduct routine audits of PC.
- Accompany residents on medical appointments.
- Exercise sound judgment.
- Keep up with emails via Microsoft Outlook.
- Perform other duties via Microsoft Suites (Excel, Word, Teams).
- Effectively manage time, organize workspace, and demonstrate proactive planning.
- Ensure organization of monthly recreation activities.
- Establish and maintain professional, interpersonal relationships.
- Develop constructive and cooperative working relationships.
- Handle complaints, settle disputes, resolve grievances, and offer mediation.
- Direct issues to Residential Manager or Administration as appropriate.
Requirements
- A H.S Diploma with at least FIVE (5) years’ experience working with the Mental Health population.
- At least one year experience working within a OMH funded residential setting (preferred).
- Graduate from an accredited college or university with a degree in the field of human services (preferred).
Skills
- Problem-solving
- Multi-tasking
- Research
- Crisis management
- Effective communication
- Training
- Supervision
- Medication management
- Service planning
- Record keeping
- Documentation
- Time management
- Organization
- Interpersonal relationships
- Conflict resolution
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
Location
- Wainscott, NY
Work Type
- Full-time
Experience Level
- 5+ years experience working with the Mental Health population
- 1+ year experience working within an OMH funded residential setting
Education Level
- High School Diploma
- Degree in human services (preferred)
Salary/Compensations
- $24.00 - $24.77 Hourly