Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Residential Manager role.
Rezi rewrites your resume against RISE Life Services, An Aid to The Developmentally's job description. Free.
Tailor your resume to this Residential Manager role.
Rezi rewrites your resume against RISE Life Services, An Aid to The Developmentally's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Residential Manager posting at RISE Life Services, An Aid to The Developmentally — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Residential Manager posting at RISE Life Services, An Aid to The Developmentally — free, in seconds.
About the Role
Under the direct supervision of the Mental Health Assistant Director, the Residential Manager will oversee and maintain the successful operation of a 9-10 bed co-ed community residence serving individuals with severe mental illness. The role requires professionalism, forward-thinking, and acting as a positive role model.
Responsibilities
- Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner.
- Be available on-call 24/7 for emergent needs, triage, and support.
- Maintain flexibility in schedule with availability to deploy to the site as needed.
- Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.
- Maintain COVID protocols as directed.
- Oversee and implement agency medication protocols.
- Regularly monitor individuals' awareness and adherence to their prescribed medication regimen.
- Work collaboratively with the Medication Specialist to ensure OMH Medication protocols are followed by staff.
- Conduct mandatory staff meetings at least once per month with a professional agenda.
- Maintain minutes of staff meetings and a sign-in sheet.
- Attend monthly Managers’ meetings, arriving timely and prepared to present program updates.
- Develop specific Individual Service Plans and conduct reviews every 90 days.
- Invite all parties the individual deems necessary to partake in their recovery plan.
- Maintain active target dates on the service plan necessary for service delivery.
- Coordinate the implementation of Restorative Service Goals, including staff assignments, data collection, progress notes, and billing requirements.
- Participate in bi-annual Utilization Management Reviews and ensure completion of Recovery self-assessments.
- Work collaboratively with the clinical department (BIS) to complete/oversee ABC sheets and other behavioral tracking mechanisms.
- Ensure Behavior Plans are successfully implemented.
- Maintain records and submit according to program due dates.
- Utilize Precision Care for all documentation.
- Run monthly reports on progress notes.
- Identify areas of concern and appropriately address with assigned team members.
- Effectively oversee all billing critical documentation, including service delivery, semi-annual Authorization forms, and quarterly team meetings.
- Manage staff schedules, required trainings, and the staff onboarding process.
- Participate in the interview process, documenting an applicant tracking form and forwarding to HR within 24 hours.
- Assist in actively recruiting for new team members as necessary.
- Approve timesheets via PayCom every Sunday for all assigned employees.
- Review and approve own timecard.
- Participate in the admission/discharge process, including trial visits and 30-day discharge follow-up reports.
- Confidently represent the agency to other service providers and community groups.
- Oversee cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating dietary needs.
- Review the weekly menu, making any needed changes, and sign-off prior to the start of each week.
- Submit weekly food ledgers/receipts and monthly recreational receipts, van logs/receipts, etc.
- Maintain documentation of annual/bi-annual medical appointments (i.e., physical/PPD/Psychiatric/Psychosocial).
- Conduct routine audits of PC, ensuring the face sheet is current with diagnosis changes within 24 hours of update.
- Accompany residents on medical appointments utilizing the agency vehicle.
- Assign tasks to Residential staff as appropriate.
- Commit to professional development and evaluate staff on an ongoing basis (90 days/annual/as deemed appropriate).
- Exercise sound judgment always.
- Keep up with a multitude of emails via Microsoft Outlook.
- Perform other duties via Microsoft Suites (Excel, Word, Teams).
- Effectively manage time, organize workspace, and demonstrate proactive planning/prioritization to accomplish responsibilities.
- Ensure organization of monthly recreation activities to promote independence, wellness, and community integration.
- Establish and maintain professional, interpersonal relationships.
- Develop constructive and cooperative working relationships.
- Efficiently handle complaints, settle disputes, resolve grievances, and offer mediation.
- Provide training, direction, and supervision to full-time, part-time, or on-call Residential Counselors and the Assistant Manager.
- Maintain meticulous records to track attendance, compliance, and outcomes.
- Maintain own training compliance.
- Coordinate all services for individuals, including linkages to day treatment, therapy, medical, psychiatric, financial, etc., considering individual choice.
- Thoroughly prepare for OMH/OMIG/Internal Management Audits.
- Conduct regular self-audits.
Requirements
- A High School Diploma with at least FIVE (5) years’ experience working with the Mental Health population.
- At least one year of experience working within an OMH funded residential setting.
- A minimum of two years of supervisory experience.
Skills
- Problem-solving
- Multi-tasking
- Research
- Crisis management
- Effective communication
- Medication protocol adherence
- Agenda preparation
- Record keeping
- Service plan development
- Billing documentation
- Staff scheduling
- Training management
- Onboarding
- Recruiting
- Timecard approval
- Admission/discharge process
- Menu planning
- Food shopping/ordering
- Meal preparation
- Record auditing
- Medical appointment coordination
- Staff evaluation
- Judgment
- Email management (Microsoft Outlook)
- Microsoft Office Suite (Excel, Word, Teams)
- Time management
- Organization
- Proactive planning
- Prioritization
- Activity planning
- Interpersonal relationship building
- Conflict resolution
- Mediation
- Training
- Direction
- Supervision
- Record maintenance
- Service coordination
- Audit preparation
Location
- Wainscott, NY
Work Type
- On-call
- Full-time
Experience Level
- 5+ years working with Mental Health population
- 1+ year in OMH funded residential setting
- 2+ years supervisory experience
Education Level
- High School Diploma
- Degree in human services preferred
Salary/Compensations
- $66300.00 - $67050.00