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About the Role
Ventures exists to leverage Pet Circle's extensive customer data and relationships to create new and improved services for pet parents across their pets' entire lives, extending beyond retail to encompass holistic pet care. The team builds authentic, AI-native businesses from the ground up, with current ventures including Pharmacy, Bonnodog, and Insurance.
Responsibilities
- Collaborate closely with customers through research, data analysis, and direct conversations to validate business ideas.
- Manage the venture screening process to identify promising market opportunities.
- Develop commercial cases for viable opportunities, including P&L projections and key milestones.
- Lead selected ventures from decision-making through to market launch.
- Collaborate with cross-functional teams including category, marketing, data, technology, CX, supply chain, and veterinary teams.
- Drive growth and scale for ventures that have proven their business model.
- Assume operational ownership of ventures, managing P&L, teams, and customer bases.
Requirements
- Direct, first-hand customer experience, understanding real customer behavior beyond segmentation data.
- Proven commercial judgment, including P&L ownership or case-building experience.
- Experience operating and shipping end-to-end e-commerce or digital products.
- Ability to build trust quickly across functions without formal authority.
- Comfort working with incomplete information and prioritizing effectively.
- Experience building with AI tools (e.g., Claude Code) to create prototypes, internal tools, or MVPs.
- Experience taking a concept from inception to a functioning business within a larger organization.
- Familiarity with the pet industry or adjacent categories like veterinary care, pharmacy, insurance, or nutrition.
- A track record of monitoring and adapting strategies based on market trends in other regions.
Skills
- Customer research
- Data analysis
- Commercial case development
- P&L management
- E-commerce operations
- Digital product management
- Cross-functional collaboration
- AI tool development
- Market analysis
- Venture screening
- Business building
Location
- Sydney
Work Type
- Hybrid
- Flexible working environment
Experience Level
- Venture Lead
Benefits
- Development opportunities (lunch & learns, secondments, unlimited learning courses)
- Flexible working environment
- Employee discount (up to 50%)
- Product sample giveaways
- Pawrental leave
- Wellbeing leave
- Volunteer days
- Fitness corporate partnership
About the Company
- Pet Circle is Australia's largest online pet retailer, founded in 2011 with a mission to provide the best for pets and a better way for owners to care for them.
- The company operates across Australia, New Zealand, and the Philippines, employing around 700 people.
- Pet Circle is leveraging technology, innovation, and deep customer understanding to build the future of pet care.
- The pet care industry in Australia is valued at $15 billion, with growing pet ownership driving increased customer expectations for expert advice, personalization, convenience, and reliability.
Equal Opportunity
- Everyone (& their pets) Welcome
- We're better when we don't all think the same. Different backgrounds, perspectives and experiences make our work sharper and our days more interesting, so whoever you are, if this role excites you we'd love to hear from you, even if you don't tick every box.
- If you need anything adjusted in the process to do your best, just say the word, we're happy to help.