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About the Role

To lead, coordinate, and oversee the delivery of company secretarial services to clients, ensuring high-quality, compliant, and efficient service delivery. This role involves liaising directly with clients and global offices, leading client relationships, and contributing to business development and operational improvements.

Responsibilities

Lead the delivery of company secretarial services.
Ensure services are delivered in accordance with regulatory requirements, internal policies, and client expectations.
Provide governance support and advisory input to clients.
Act as a key escalation point for complex client queries.
Monitor service quality, operational performance, and team utilization.
Participate in client meetings, proposal discussions, and solution design activities.
Lead and coordinate onboarding of new clients.
Maintain strong, trusted relationships with key clients.
Liaise effectively with clients and CSC offices to ensure seamless service delivery.
Identify potential cross-selling opportunities.
Support business development initiatives through technical expertise and solution design.
Build and maintain strong relationships with CSC offices globally, service providers, and internal stakeholders.
Lead, coach, and develop team members.
Provide leadership, technical expertise, and guidance on complex governance, corporate secretarial, and regulatory matters.
Review and oversee team deliverables to ensure accuracy, quality, consistency, and compliance.
Foster a high-performance culture focused on accountability, collaboration, client service excellence, and continuous improvement.
Support resource planning, workload allocation, and capacity management.
Oversee financial management activities, including billing, fee collection, revenue capture, and accurate time recording.
Identify capability gaps and implement training, development, and knowledge-sharing initiatives.
Drive process enhancement initiatives by reviewing, developing, and implementing policies, procedures, and operational controls.
Champion change management and operational improvement initiatives.
Support transformation initiatives, including automation and system enhancements.
Identify and implement opportunities to improve service delivery and reduce operational risk.
Ensure compliance with governance standards, statutory requirements, and internal policies.
Oversee client acceptance and onboarding compliance processes.
Act as liaison between Compliance and operational teams for complex matters.
Support audits, regulatory reviews, and compliance monitoring activities.
Monitor operational risks and implement mitigation strategies.
Promote a strong risk and compliance culture across the team.

Requirements

Minimum 8 years of relevant experience in a similar position, preferably in a legal, corporate secretarial, or financial services environment.
Minimum of 2 years demonstrated management experience.
Strong understanding of and passion for corporate governance and corporate management services.
Fluent in English, both written and verbal.
Strong team player with excellent communication skills.
Adaptable to new challenges and committed to continuous learning.
Proactive and able to work independently as well as part of a team.

Skills

Corporate Governance
Corporate Secretarial Services
Client Service Delivery
Governance Support
Relationship Management
Business Development
Operational Excellence
Team Leadership
Process Improvement
Change Management
Risk Management
Compliance

Location

Sydney

Work Type

Hybrid
Full-time

Experience Level

Senior
Manager
8+ years relevant experience
2+ years management experience

Education Level

Qualification in Corporate Governance or diploma/degree in related disciplines (law, accounting, business and finance)
Chartered Secretary (ACG/FCG), Chartered Governance Professional, or equivalent governance qualification preferred

Benefits

Annual success-sharing bonuses or commission plans based on individual performance
Global career opportunities
Competitive and comprehensive benefits package
Annual leave
Tuition reimbursement
Referral bonuses

About the Company

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.
We are the business behind business.®
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.
We exceed expectations by adapting client ambitions and goals as our own.
This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.
It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours.
We empower our colleagues to bring the right solutions to market to meet client demand.
That’s why we are the leading provider of business administration and compliance solutions.
CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
We offer fulfilling work and career opportunities.
Most positions are filled with internal moves and employee referrals.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.

Equal Opportunity

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
Our commitment to accessibility reflects our broader dedication to diversity and belonging.