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About the Role
As an MGM Rewards Representative, you will be the face of our casino’s guest services, responsible for issuing player rating cards to patrons, addressing their questions, and ensuring a seamless experience in accordance with our company policies and regulations. You’ll have the opportunity to make a significant impact by delivering top-notch service and supporting our guests in every way possible.
Responsibilities
- Deliver outstanding guest service by providing the ultimate guest experience in assisting patrons with player rating cards, reservations, and inquiries
- Support preferred players by anticipating and catering to the needs of our valued guests, ensuring their visit is exceptional from start to finish
- Assist in managing reservations for our preferred players, ensuring all arrangements are handled efficiently
- Share information regarding events and casino offerings to guests
Requirements
- At least one year of prior relevant experience working in hospitality, customer/guest service, hotel, or a casino environment with a demonstrated ability to deliver exceptional guest service
- Communicates clearly and professionally in English, both verbally and in writing, with the ability to confidently handle guest inquiries, concerns, and service recovery situations
- Has strong problem-solving skills and the ability to thoughtfully resolve guest issues, ensuring a seamless and memorable experience
- Understands the importance of personalized service and consistently anticipates guest needs to exceed expectations
- Is knowledgeable about the local area, including attractions and events, and can confidently provide recommendations that enhance the guest experience
Skills
- Guest service
- Problem-solving
- Communication
- Customer service
- Hospitality
Location
- Yonkers, New York
Work Type
- Full-time
Experience Level
- 1+ year of relevant experience
Salary/Compensations
- $41.79 per hour
Benefits
- Robust development programs
- Networking events
- Community volunteer initiatives
- Extensive health, dental, and vision insurance
- Retirement savings plan with company matching
- Wellness programs
- Exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more
- Free on-site parking
- Complimentary meals from employee dining room
About the Company
- The SHOW comes alive at MGM Resorts International
- We seek individuals like YOU to create unique and show-stopping experiences for our guests.