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About the Role
The GSOC Analyst is a front-line monitor and initial responder in New York Life’s 24/7 Global Security Operations Center (GSOC). This role involves monitoring external events and physical-security systems, assessing incidents that may affect employees, facilities, executive travel, company events, or business operations, and communicating timely information to stakeholders. GSOC Analysts act as a central contact for security and safety events, coordinate initial response and escalation, and support crisis-management response. This is a physical-security operations and intelligence role, not a cybersecurity position.
Responsibilities
- Monitor and analyze inbound alerts from intelligence sources and vendors to identify geopolitical, security, and other external events that may affect New York Life employees, executive travel, company events, facilities, or business operations
- Prepare and disseminate timely, accurate incident notifications, intelligence updates, and briefings to appropriate stakeholders using established communication channels
- Monitor video surveillance, access-control, intrusion-detection, and other physical-security systems for alarms and suspicious activity
- Assess building security incidents, coordinate site response, support access-control requests, and escalate events affecting employee safety or office operations
- Serve as the primary intake point for emergency and non-emergency calls involving employee safety, physical security, facilities, and business disruptions
- Support crisis-management response by coordinating incident escalations, emergency communications, and providing timely updates to responding teams and leadership
- Document incidents, actions taken, and follow-up activity in the case management system, and communicate relevant information during shift turnover
Requirements
- Ability to work assigned shifts within a 24/7 schedule, including day, evening, overnight, weekend, and holiday coverage, and extended hours during significant incidents or crisis periods. Must remain on duty until properly relieved
- Strong attention to detail and effective organizational, prioritization, and multitasking skills.
- Ability to maintain confidentiality and handle sensitive security and employee information appropriately
- Ability to work independently and collaboratively while remaining professional and composed during high-pressure situations
- Proficiency with Microsoft 365 applications and web-based platforms, with the ability to learn specialized security and intelligence systems
Skills
- Strong written and verbal communication skills, with the ability to synthesize information into clear, concise incident communications and briefings in a timely manner
- Ability to assess incomplete or evolving information, exercise sound judgment, and escalate incidents in a fast-paced environment
- Familiarity with, or ability to learn, incident-management frameworks, intelligence systems, case-management tools, access-control systems, and escalation procedures
- Basic understanding of physical security, geopolitical risk, and technology or operational disruptions that may affect employee safety, facilities, or business operations, including the ability to evaluate source credibility
- Familiarity with open-source intelligence (OSINT) techniques and social media platforms for threat research, incident monitoring and situational awareness purposes
Location
- Fully Onsite
Work Type
- Onsite
- 24/7 schedule
Experience Level
- 0–3 years of experience in security operations, emergency communications or dispatch, intelligence, corporate security, or a similar 24/7 monitoring environment.
Education Level
- Bachelor’s degree in a relevant field, such as criminal justice, intelligence studies, emergency management, and homeland security, or an equivalent combination of education, training, and work experience preferred
Salary/Compensations
- $51,500-$73,500
Benefits
- Overtime eligible
- Discretionary bonus eligible
- Full package of benefits for employees
- Unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
About the Company
- At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
- Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
- As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
- Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
- Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.