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About the Role
Mejorar la experiencia del cliente en Sucursal a través de la atención en el módulo especializado, enfocándose en sus necesidades de servicio, asesoría, promoción y venta de productos a Clientes, así como la correcta referenciación a plataforma o ventanilla para operaciones especiales a través de la operación del sistema de turnos, además de la migración a canales digitales.
Responsibilities
- Atención en módulo especializado
- Asesoría, promoción y venta de productos a Clientes
- Referenciación a plataforma o ventanilla para operaciones especiales
- Operación del sistema de turnos
- Migración a canales digitales
Requirements
- Licenciatura en el área Económico-Administrativa o Financiera (trunca o concluida) o Bachillerato concluido
- Experiencia en servicio y/o atención al cliente, mínimo 6 meses
- Experiencia en ventas, mínimo de 6 meses, preferente en el sector financiero
- Horario de Lunes a Sábado
Skills
- Orientación al cliente y a ventas
- Trabajo en equipo
- Enfoque a resultados / Solución de problemas
- Adaptación al cambio
Location
- Sucursal
Work Type
- Full-time
Experience Level
- Minimum 6 months of experience in customer service/support
- Minimum 6 months of experience in sales
Education Level
- Licenciatura in Economic-Administrative or Financial area (incomplete or completed)
- High School Diploma
Salary/Compensations
- Base salary
- Quarterly performance bonus
Benefits
- Direct hiring by the Bank
- Christmas bonus
- Vacation premium
- Life insurance
- Major medical expenses insurance
- Credits
- Discounts on Bank products
- Active participation in sustainability/social responsibility programs
- Discounts at over 9,000 establishments
- Career plan aligned with aspirations
About the Company
- HSBC México offers career development opportunities for individuals with excellent service attitude, customer focus, a passion for sales, and a vision for developing in the Commercial area.
Equal Opportunity
- In HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what distinguishes us: we value difference, we advance together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.
- At HSBC, we are focused on ensuring gender equality and continuous training for our employees, as well as protecting their labor and social rights.