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About the Role
The E-commerce Team Member works in a fast-paced environment performing a variety of critical operational and online tasks, including reviewing donations for authenticity and value, online research, tracking and processing donations, creating accurate online item listings, packaging and shipping sold merchandise, and providing excellent customer service.
Responsibilities
- Moves material within the E-commerce warehouse or office as needed using rolling carts, dollies or pallet jacks.
- Sorts and processes a wide variety of merchandise according to department standards.
- Tracks, labels, and records all processed merchandise using an online tracking system.
- Sorts jewelry and separates into precious metals, designer brands, costume jewelry, scrap jewelry or bulk lots according to department standards.
- Tests precious metals and gemstones using assigned equipment according to safety guidelines.
- Photographs each item to visibly identify all critical details about each item to potential bidders/customers.
- Writes clear and concise item listings that communicate all critical details about an item to potential bidders/customers.
- Uses accurate grammar, spelling, and punctuation in item listings.
- Pulls sold orders from inventory shelves and stages them in the correct area for packing or pick up.
- Conducts inventory purges as needed.
- Packages and ships each item in the most cost-effective manner to the correct customer.
- Meets hourly and daily production goals for assigned tasks.
Requirements
- Prior experience working in a warehouse environment preferred.
- Basic computer skills.
- Must be able to multi-task to meet daily production quotas.
- Ability to work in a non-climate-controlled environment.
- Must be able to lift and carry up to 50 pounds at times.
- Must be able to stand, bend, and twist for eight hours.
- Frequently exposed to airborne particles.
- Post-offer background check is required.
Skills
- Customer service
- Online research
- Item listing creation
- Photography
- Writing
- Grammar
- Spelling
- Punctuation
- Inventory management
- Packaging
- Shipping
- Multi-tasking
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.