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About the Role

The Customer Success team acts as the primary liaison between clients and Signal AI, focusing on driving retention, growth, and overall customer satisfaction. As a Customer Success Manager, you will cultivate and deepen client relationships, ensuring customers derive significant value from our platform while identifying opportunities for renewals, upsells, and cross-sells. You will collaborate with Sales, Marketing, Product, Engineering, and Data Science to ensure a seamless customer journey and achieve measurable commercial results. Reporting to the VP Customer Success, you will manage and expand a portfolio of enterprise accounts, guaranteeing each customer receives comprehensive support and is positioned for sustained success.

Responsibilities

Drive adoption of Signal AI by understanding customer goals and aligning solutions to their strategic priorities.
Build and execute client plans, monitor progress, and proactively address risks.
Contribute to commercial targets through renewals, upsells, and identification of new growth opportunities.
Partner with Client Services, Sales, Implementation, and Product to deliver a smooth onboarding experience and consistent customer lifecycle.
Ensure customer configurations and workflows align with Signal AI best practices and capabilities.
Deliver ongoing value through regular engagement, insights, and advisory.
Prioritize accounts based on risk, opportunity, and strategic importance, and execute renewal and expansion motions accordingly.
Track and interpret adoption trends to guide customer conversations.
Share industry knowledge and best practices internally to strengthen cross-functional understanding.
Anticipate customer needs and collaborate closely with Customer Support to resolve challenges quickly.
Contribute to Customer Success team goals and overall company growth initiatives.

Requirements

Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders.
Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end account management.
Data-driven approach to customer engagement and success planning.
Strong problem-solving skills and comfort operating in a fast-paced, entrepreneurial environment.
Background in one or more relevant industries: Financial Services, Professional Services, Media, PR & Communications, or Data Analytics.

Skills

Customer Success
Account Management
SaaS
B2B Sales
Data Analytics

About the Company

At Signal AI, we use cutting-edge AI technology to offer clarity on decisions that shape businesses and society.
We value restless curiosity, creative thinking, and diverse perspectives as we strive to become AI-native.
We believe that AI is a collaborator, not just a tool, and we invite passionate individuals to join us on our journey as we continue to learn, experiment, and grow together.

Equal Opportunity

Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn’t align perfectly with each qualification, we encourage you to apply if you’re passionate about this role.
We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.