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About the Role

Lead the operation, security, availability, and ongoing development of The Star’s enterprise infrastructure and cloud environment across Sydney, the Gold Coast, and Brisbane. Play a key role in strengthening operational resilience, improving service performance, and shaping the future direction of our infrastructure environment.

Responsibilities

Lead the delivery and ongoing management of enterprise infrastructure services across on-premises and cloud environments.
Oversee server, storage, network, operating system, virtualisation, cloud, and standard operating environment services.
Maintain the availability, security, performance, and resilience of critical infrastructure platforms.
Lead and develop a multidisciplinary technical team, establishing clear accountabilities, performance objectives, and development plans.
Monitor infrastructure performance against agreed service levels and act as the senior escalation point for high-priority incidents.
Ensure effective 24x7 third-level support coverage for business-as-usual operations, major implementations, and peak processing periods.
Drive infrastructure strategy, capacity planning, lifecycle management, and continuous service improvement.
Govern the analysis, design, and deployment of infrastructure solutions in line with architecture, security, and technical standards.
Review and approve infrastructure designs and technical documentation for new and changed technology services.
Maintain effective infrastructure monitoring, systems management, patching, and security compliance.
Manage infrastructure budgets covering people, hardware, software, licensing, and third-party support arrangements.
Build productive relationships with business leaders, delivery teams, vendors, partners, and managed service providers.
Ensure infrastructure operations meet relevant regulatory, audit, risk, safety, and internal policy requirements.

Requirements

Extensive experience leading enterprise infrastructure services within a large, complex, and highly available environment.
Strong experience across server, storage, network, virtualisation, and cloud infrastructure, including Microsoft Azure and AWS.
Demonstrated experience leading technical support, engineering, or infrastructure operations teams.
A strong understanding of infrastructure security, patching, monitoring, capacity management, and operational resilience.
Experience managing critical technology services against defined service levels and availability targets.
Proven capability in incident escalation, problem management, root cause analysis, and continuous improvement.
Experience overseeing infrastructure budgets, licensing, vendor agreements, and outsourced service providers.
Strong knowledge of infrastructure architecture, technical design governance, and service lifecycle management.
The ability to communicate complex technical matters clearly to senior technology and business stakeholders.
A collaborative, outcome-focused leadership style, with the ability to operate calmly and effectively in a changing environment.
A strong risk mindset and demonstrated experience working within regulatory, audit, and compliance frameworks.
A relevant tertiary qualification in Information Technology or a related discipline.
Relevant industry certifications in cloud, infrastructure, networking, or IT service management will be highly regarded.

Skills

Microsoft Azure
AWS
Infrastructure security
Patching
Monitoring
Capacity management
Operational resilience
Incident escalation
Problem management
Root cause analysis
Continuous improvement
Infrastructure architecture
Technical design governance
Service lifecycle management

Location

Sydney
Gold Coast
Brisbane

Work Type

On-site
Flexible working options

Experience Level

Extensive experience leading enterprise infrastructure services
Demonstrated experience leading technical support, engineering or infrastructure operations teams

Education Level

Relevant tertiary qualification in Information Technology or a related discipline
Relevant industry certifications in cloud, infrastructure, networking or IT service management

Benefits

Complimentary meals on-site daily
Discounted parking and public transport options
Up to 30% discounts across award-winning restaurants and accommodation
An inclusive and diverse workplace culture
Supportive leadership and ongoing career development opportunities
Mental health and wellbeing services
Paid parental leave from Day 1, with secondary carer’s leave also available
Opportunity to work with elite professionals and enterprise-scale technology environments

About the Company

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.
Our purpose is to create fun at trusted destinations, and our aim is to deliver sustainable outcomes for our guests, Team Members, communities and shareholders.
We do this by providing entertainment, gaming and leisure experiences in a safe, responsible and ethical way, with a strong focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney feature award-winning hotels, restaurants, bars and entertainment venues.

Equal Opportunity

We welcome applications from people of all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
The Star was awarded the WGEA Employer of Choice for Gender Equality citation and has been recognised as a Platinum Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusion in the workplace.