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About the Role
The Tenant Engagement Manager designs and delivers hospitality-inspired programming, branded events, and amenity experiences at an assigned property. This role applies hotel-caliber service principles to build community and drive tenant satisfaction and retention, owning the property's tenant engagement budget and promoting programs through marketing materials and digital platforms. It blends hospitality, event management, and relationship-building skills to deliver an elevated tenant experience.
Responsibilities
- Develop and execute hospitality-inspired tenant engagement programming, branded events, and amenity activations.
- Create and manage the property's tenant engagement budget, tracking expenses and reporting on program impact.
- Build and maintain genuine relationships with tenants, providing a tailored, service-first experience.
- Develop marketing materials and communications to promote events and drive tenant participation.
- Manage and update the tenant engagement app and building website.
- Partner with property management, concierge, and leasing teams on tenant move-ins, tours, and VIP visits.
- Build and maintain relationships with local hospitality vendors and service providers.
- Analyze tenant feedback and engagement data to inform program strategy and service improvements.
- Coordinate meeting and event logistics for tenants and internal teams.
- Perform other duties and responsibilities as assigned.
Requirements
- 2-4 years of experience in event planning, hospitality, or tenant/guest engagement.
- Strong project management and budget tracking skills.
- Proficiency in Microsoft Office and marketing/design tools (e.g., Canva).
- Excellent relationship-building and communication skills with a hospitality-first mindset.
- Ability to work flexible hours, including some evenings, to support tenant events.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
- Ability to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Involves standard office work along with regular mobility throughout the property to support events.
- Minimal travel may be required.
Skills
- Hospitality
- Event Management
- Relationship-building
- Project Management
- Budget Tracking
- Microsoft Office
- Marketing/Design Tools (e.g., Canva)
- Communication
Work Type
- Onsite
- Office
- Mobility throughout the property
Experience Level
- 2-4 years
Education Level
- Bachelor's degree in Hospitality Management, Marketing, Business, or related field preferred; equivalent experience considered.
Salary/Compensations
- $70,000—$75,000 USD