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About the Role
As a Knowledge Management and Training Project Intern, you will help the Technical Services team develop and maintain clear documentation, training materials, and knowledge resources for data center engineering environments. You will gain practical experience in documentation, onboarding, training content, knowledge systems, and project coordination.
Responsibilities
- Create, review, and organize technical documentation, guidance, and standard operating procedures.
- Develop onboarding and training materials for engineers, technicians, and other colleagues.
- Capture technical and operational information from subject matter experts and translate it into clear, structured content.
- Maintain and improve knowledge resources using approved collaboration and document-management tools.
- Organize content for efficient user access to current guidance.
- Support the preparation of safety, compliance, and operational learning materials.
- Review existing content for clarity, consistency, accuracy, accessibility, and ease of use.
- Route technical questions to the appropriate subject matter expert.
- Gather user feedback to identify improvements to documentation, onboarding, and training resources.
- Maintain organized project records and assist with status updates, action tracking, and related project documentation.
- Complete assigned work within agreed timelines, communicate progress or issues clearly, and seek guidance when requirements are unclear.
Requirements
- Current enrollment in a bachelor's or master's degree program in communications, information management, business, learning and development, technical communication, or a related field.
- Strong written communication skills and the ability to organize and present information clearly for different audiences.
- Careful attention to detail and a commitment to accurate, high-quality work.
- Ability to follow established processes, incorporate feedback, and ask questions when clarification is needed.
- Organizational and time-management skills, including the ability to manage assigned tasks and deadlines.
- Ability to collaborate respectfully with colleagues from different disciplines and backgrounds.
- Interest in learning about technical, engineering, data center, or operational environments.
- Confidence using common productivity, presentation, and collaboration tools.
- Experience creating documentation, training materials, presentations, or other structured learning content through coursework, projects, extracurricular activities, or prior work.
- Familiarity with knowledge-management or collaboration platforms such as Confluence or SharePoint.
- Experience gathering, verifying, and organizing information from multiple sources.
- Interest in workplace safety, operational processes, compliance, or continuous improvement.
- Interest in artificial intelligence, computing infrastructure, or data center technologies.
Skills
- Written communication
- Information organization
- Information presentation
- Attention to detail
- Process adherence
- Feedback incorporation
- Asking clarifying questions
- Organizational skills
- Time management
- Task management
- Deadline management
- Collaboration
- Use of productivity tools
- Use of presentation tools
- Use of collaboration tools
- Documentation creation
- Training material development
- Presentation creation
- Knowledge management platforms
- Collaboration platforms
- Information gathering
- Information verification
- Information organization
Location
- Austin
Work Type
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree program
- Master's degree program
About the Company
- Graphcore is a global leader in artificial intelligence computing systems, designing advanced semiconductors and data center hardware.
- Graphcore provides specialized processing power for AI advancement and efficiency required for broad adoption.
- As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies.
- Our AI Engineering Campus in Austin supports the infrastructure used to develop and test the next generation of AI systems.
Equal Opportunity
- Graphcore is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other status protected by applicable law.
- Graphcore is committed to an inclusive and accessible hiring process. If you need a reasonable accommodation to participate in the application or interview process, please let the recruiting team know.
- Personal information submitted during the recruiting process will be handled in accordance with Graphcore's applicable candidate privacy notices.