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About the Role
Supervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.
Responsibilities
- Provide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements; maintain daily activity assignments of tractors, trailers, trucks, and drivers
- Monitor daily activity to make necessary adjustments in load assignments, special delivery, or pick-up instructions while effectively communicating with members, customers, drivers, dispatch, and/or other DFA transportation or distribution locations
- Maintain up-to-date copies of routes; manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demands
- Create employee schedules, approve time, resolve timekeeping issues, monitor overtime, and take appropriate actions to meet established goals
- Ensure all daily paperwork associated with each load is properly completed, including trip information for mileage reports, driver vehicle inspections, driver logs, repair/maintenance activity, and billing activity
- Prepare and distribute operational reports (KPI’s)
- Establish positive working relationships with members or customers to ensure optimal service
- Hold drivers accountable for providing professional interactions and courteous service; assist in resolving issues
- Work closely with fleet maintenance to ensure assigned equipment is maintained and cared for properly
- Ensure employees achieve performance expectations through training/coaching, routine driver audits for safety, operational efficiency, and compliance requirements
- Train and coach drivers on proper procedures for all activities including equipment and machinery
- Conduct investigations and work on corrective actions for employee accidents and safety concerns
- Work closely with human resources to address driver counseling, disciplinary actions, recruitment, behavior improvement, and training programs
- Communicate with supervisors, employees, and customers to promote and improve transportation department functions
- Respond to emergencies or unexpected operational requirements, including nights, weekends, or holidays; participate in on-call rotation if applicable
Requirements
- High School Diploma or equivalent
- 2 to 5 years of distribution, logistics, and/or transportation experience
- Demonstrated leadership attributes, team lead experience, or supervisory experience
- Class A commercial driver’s license in state of residence preferred
- Current medical card preferred
Skills
- Knowledge of dairy industry production practices, processes, regulations, and equipment
- Knowledge of distribution and transportation practices
- Solid understanding of DOT transportation regulations
- Understanding of industry, safety, and quality policies (PMO, OSHA, SQF, GMP)
- Knowledge of geographic area (pick-up and delivery area)
- Knowledge of principles and practices of supervision, training, and personnel management
- Leadership, coaching, and team building
- Proficiency in company computer applications (Microsoft Word, Excel, routing software, telematics, handhelds)
- Clear and effective verbal and written communication
- Adaptability and ability to manage change
- Ability to consider the impact of actions and decisions on employees, coworkers, and customers
- Multitasking and problem-solving abilities
- Tactful and professional handling of challenging or conflict situations
- Effective time, energy, and activity organization
- Positive and effective interpersonal interactions
- Strong initiative and follow-through on responsibilities
- Record keeping skills
- Ability to read, write, and speak English
Experience Level
- 2 to 5 years
Education Level
- High School Diploma or equivalent
Equal Opportunity
- An Equal Opportunity Employer