Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)
ABC Home & Commercial Services · Austin, TX, US
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About the Role
Engage with customers inside Costco locations, schedule in-home consultations, and represent ABC Home & Commercial Services in a fun, team-focused environment. This role involves no cold calling and focuses on creating positive customer experiences.
Responsibilities
- Connect with customers in a warm, approachable, and genuine way.
- Start conversations and build quick rapport in a busy retail setting.
- Share information about ABC’s home services (HVAC, water heaters, water treatment).
- Represent and market the brands of the warehouse, manufacturing, and service companies positively and professionally.
- Ensure a positive impression of all companies in all circumstances.
- Develop and maintain basic knowledge of product lines and services.
- Document and/or update customer records and interactions as required.
- Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists.
- Travel to six Costco locations: Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon, and Kyle.
- Work alongside a supportive team while representing trusted brands.
Requirements
- Naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations.
- Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events.
- Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude.
- Self-motivation and energy, bringing enthusiasm to every customer interaction and task.
- Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way.
- Prior experience in sales, marketing or customer service is preferred.
- Strong organizational skills.
- Capable of standing for long periods of time.
- Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
- Ability to work weekends with minimal supervision required.
- Reliable transportation for travel to six Costco's.
- Must complete a Predictive Index Assessment as part of the application process.
- Must meet Costco’s background check requirements.
- Must pass pre-employment screenings including background check and drug screening.
Skills
- Customer engagement
- Appointment setting
- Sales
- Marketing
- Customer service
- Teamwork
- Adaptability
- Self-motivation
- Communication
- Organization
Location
- Austin, TX
- Kyle, TX
- Georgetown, TX
- Cedar Park, TX
- Pflugerville, TX
Work Type
- Full-time
- Onsite
Experience Level
- Preferred prior experience in sales, marketing or customer service
Salary/Compensations
- $15/hour + bonus range $100 - $250+ per pay period (semi-monthly)
Benefits
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Lead Now Program for all employees to increase earnings and pay
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including paid Gold's gym membership
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
About the Company
- ABC Home & Commercial Services is a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas.
- We believe in supporting our team, serving others, and creating positive experiences for every customer we meet.
Equal Opportunity
- ABC is an Equal Opportunity Employer and participates in the E-Verify Program.
- As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals.
- We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.