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About the Role

As a Brand Protection Advisor, you will deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence. You will partner with clients to identify risks, reinforce brand standards, and drive continuous improvement, making a measurable impact on public health and customer satisfaction.

Responsibilities

Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests
Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
Partner with other EcoSure and Ecolab teams to solve client challenges
Complete a budgeted number of visits each week, delivering an exceptional client experience
Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
Support the growth initiatives of our company and our clients
Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents

Requirements

High school diploma
Two years of hospitality industry-related experience
Position requires a current and valid Driver’s License with no restrictions
Due to the nature and hours of the work, must be 21 years of age or older
No Immigration Sponsorship available for this position
Being around, touching and potentially consuming food made from or with animal products and/or top allergens
Lifting and carrying 25 pounds
Inspecting client playgrounds by climbing, crawling in tight areas and going down tube slides
Bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
Standing and walking for extended periods of time in client locations
Driving and/or flying to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification
Driving a company-paid vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Skills

High-level customer service
Advanced consultative skills
Ability to work well under pressure
Ability to juggle tasks
Ability to work efficiently against deadlines
Strong planning and organizational skills
High attention to detail
Ability to work effectively without supervision
Initiative
Good judgment
Superior decision-making skills
Problem-solving skills
Multilingual (Spanish & French preferred)

Location

Boston, MA

Work Type

100% overnight travel
Occasional evenings
Weekends
Overtime
Independent work environment

Experience Level

Two years of hospitality industry-related experience

Education Level

High school diploma
Bachelor’s degree in culinary, hospitality or business field

Salary/Compensations

$58,400-$87,600

Benefits

Medical
Dental
Vision
Matching 401K
Company-paid pension
Stock purchase plan
Paid parental leave
Select discounted childcare resources
Company-paid vehicle for business and personal use

About the Company

Ecolab partners with global brands to create an end-to-end brand protection strategy.
EcoSure conducts more than 500,000 assessments annually in 140+ countries around the world.
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites.
Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.
Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world.
We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Equal Opportunity

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.